Customer reviews from geappliances.com
GE - 17.5 Cu. Ft. Top-Freezer Refrigerator - Slate
Average customer rating
4.6
(2,833 Reviews)
Rating breakdown 2,833 reviews
5 Stars
2,055
4 Stars
535
3 Stars
130
2 Stars
42
1 Star
71
93%of customers recommend this product.
(
2,156 out of
2,327)
Customer Reviews for GE - 17.5 Cu. Ft. Top-Freezer Refrigerator - Slate
Customer Rating
3
Documents?
on November 10, 2023
Posted by: 2RSH112
from Michigan
So far a little suspect, freezer door pops open when the fridge door is shut sometimes it seals back up but we have to check to make sure it seals. I suppose the gap between the shelf and the back of the freezer we should have noticed when looking at the fridge in the store.
Also there wasn’t any owner’s manual documents. I guess that’s my job to go online to find out specifics and troubleshooting in the future. I have no idea what the warranty is either. Silly details I guess?
Also there wasn’t any owner’s manual documents. I guess that’s my job to go online to find out specifics and troubleshooting in the future. I have no idea what the warranty is either. Silly details I guess?
Features
2
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, November 10, 2023
Greetings! We appreciate you taking the time to leave us a review. We are so sorry that your new refrigerator has not lived up to your expectations. You can view troubleshooting tips and specifics in your Owner's Manual at the link below. You can also view your warranty details on page 21 of the manual.
https://products-salsify.geappliances.com/image/upload/s--RLvbJVUm--/q0ypudlgrw7njxfesvvi.pdf?_ga=2.154419768.120444457.1699283951-1943611882.1696523642
As part of our ongoing effort to be better ambassadors of the environment, we no longer offer printed literature such as Owner’s Manuals. By moving to electronic-only delivery formats, we not only do more to preserve the environment, we also ensure that only the latest version of the document is provided you. Thank you for choosing GE Appliances for your home. If any additional assistance is needed, feel free to reach back out to us. - Adrian@GEAppliances
https://products-salsify.geappliances.com/image/upload/s--RLvbJVUm--/q0ypudlgrw7njxfesvvi.pdf?_ga=2.154419768.120444457.1699283951-1943611882.1696523642
As part of our ongoing effort to be better ambassadors of the environment, we no longer offer printed literature such as Owner’s Manuals. By moving to electronic-only delivery formats, we not only do more to preserve the environment, we also ensure that only the latest version of the document is provided you. Thank you for choosing GE Appliances for your home. If any additional assistance is needed, feel free to reach back out to us. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
So Far So Good!
on December 10, 2023
Posted by: Me2323
from North Carolina
We've had our new refrigerator for 2 weeks now and so far so good. We are giving 4 stars because the compressor isn't very quiet, but I know we will accommodate to the new noise in the house. It also has non-locking back wheels, so it will move if a strong hand opens the fridge. Otherwise, I am super happy to have this new appliance for the price.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Made a mistake?
on January 2, 2024
Posted by: fa0002
I purchased this unit in September 2023. My prior refrigerator was a GE which was over 40 years old and still working but looking rough and starting to rust. I purchased a GE because of reputation and quality. I feel that maybe I have made a mistake. This unit doesn't seem to keep my food cold enough. I've tried and made sure that there was enough space for air flow. I've tried different settings with now luck. I purchased a couple of fridge thermometers
and noticed that my freezer was only 4 degrees colder than my lower refrigerator which was at 44 degrees. I called to schedule a service appointment. In the meantime, I have just noticed that the refrigerator stopped which is sometimes normal. I opened up the freezer and it was actually hot. I unplugged the unit and felt hot air coming from the back of the freezer which was feeding into the lower part. Needless to say I've lost all my food and probably prevented my kitchen from catching on fire! I've lost all my food!
and noticed that my freezer was only 4 degrees colder than my lower refrigerator which was at 44 degrees. I called to schedule a service appointment. In the meantime, I have just noticed that the refrigerator stopped which is sometimes normal. I opened up the freezer and it was actually hot. I unplugged the unit and felt hot air coming from the back of the freezer which was feeding into the lower part. Needless to say I've lost all my food and probably prevented my kitchen from catching on fire! I've lost all my food!
Response from geappliances.comBy Adrian, GE_Appliances, January 15, 2024
Oh no! We are so sorry to hear that your refrigerator is no longer cooling as designed. This is definitely not the consumer experience that we strive for. We see that you currently have a service appointment in place, and we are confident that our certified technicians will get this issue properly diagnosed and resolved as quickly as possible.
Thank you for choosing GE Appliances for your home. - Adrian@GEAppliances
Thank you for choosing GE Appliances for your home. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Solid refrigerator for my second fridge
on January 7, 2024
Posted by: Gar9
from SC
This is a replacement for my 2007 fridge-almost identical including glass shelves, except for led lights, cooling ducting, etc. my old one died due to immersion from rain water-off occurrence. With the temp selector on 3, after a week, the freezer has stabilized at 8F (ranging from 4-10F, (original was median of 3F)), the fridge median of 35 (ranging from 33-38F)… the only negative is I can’t change the split between fridge and freezer-I would rather the freezer be about 1F and the fridge 37-39F. 🤷♂️
The reason I have this fridge is it’s “just right size”
The reason I have this fridge is it’s “just right size”
Features
4
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
GE Frige Freezer
on January 9, 2024
Posted by: Amac65
from Anthem, AZ
Seems to be a great fridge. Bought it for extra storage. I’ve always stayed away from stainless but this seems easy to clean and looks nice.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice refrigerator
on February 17, 2024
Posted by: Sarge1980
from San Jose ca
So far product is good plenty of room. Seems like a really good product
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Quiet
on February 22, 2024
Posted by: CTHarp
Great product for the price super quiet and the switchable swing doors played a big part of this purchase....! Very happy at this time... Always loved GE products always.... my parents always owned GE products!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Crap
on February 26, 2024
Posted by: luckof1
This refrigerator is a piece of crap. Only had a year, from the snack compartment snapping of because the plastic is not strong enough, scrambling to find a replacement to the fact that things go bad quickly to the ofd stupid shelving in freezer, where there is gap in the back so food falls down to stupid butter compartment I can’t use because ig open refrigerator it comes flying out because of the compartment door.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, February 28, 2024
We're sorry to hear that you're having issues with your refrigerator and we'd like to help. We're reaching out directly via email; please respond at your earliest convenience.
Written by a customer while visiting geappliances.com