Customer reviews from geappliances.com
GE - 17.5 Cu. Ft. Top-Freezer Refrigerator with Edge-to-Edge Glass Shelves - Black
Average customer rating
4.4
(2,644 Reviews)
Rating breakdown 2,644 reviews
5 Stars
1,677
4 Stars
620
3 Stars
193
2 Stars
67
1 Star
87
89%of customers recommend this product.
(
2,240 out of
2,518)
Customer Reviews for GE - 17.5 Cu. Ft. Top-Freezer Refrigerator with Edge-to-Edge Glass Shelves - Black
Customer Rating
3
Pay attention to seal around doors
on October 28, 2021
Posted by: Sy114
from San Francisco
Two days after delivery I noticed frost and moisture inside the freezer and upon inspection saw that the rubber seal around the freezer had a space. It was just past the return period, but GE sent out a repair person a week later who used a hairdryer like heater around the seal. The next day the door seemed sufficiently sealed and there was no more frost. Fingers crossed that there will be no further problems.
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, October 29, 2021
Hello, thank you for taking the time to write us your review. We are very sorry that your refrigerator's gasket required service so soon into its lifespan. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience and frustration this may have caused. While we do not expect you will have any further issues with it, if you have any further questions or concerns, please feel free to contact us any time as we are always here to help. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great freezer
on October 28, 2021
Posted by: Anonymous
from South Carolina
I love my deep freezer. I purchased it at a great price, and i love the black one best.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect medium size fridge for the garage
on October 29, 2021
Posted by: HfJeff
from Neenah, WI
We purchased this for our garage to give us additional space to put beverages and the occasional dessert pan or other large food items. We did not want an ice maker or water dispenser since this is in the garage. It works great so far and is perfect for this purpose. Very happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Noisy
on October 31, 2021
Posted by: P12075
from Ghent ny
Makes a lot of noise when cooling. Pops, cracks, groans.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 2, 2021
Hey there, and thanks for letting us know of your concern. We hate to hear you feel the model is too noisy while it's cooling, and know this may be an inconvenience.
Newer model refrigerators can make more noise than older ones, because of added features and technology. We do have a description of normal sounds the model is likely to make on page 13 of your manual. We also have an article describing normal sounds here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 .
We hope that information may be helpful. If you are still concerned over the noise, our service department is also available at 1-800-432-2737. We will certainly inform our Design team of your feedback for future review and consideration; we value your insight, as we do want to make sure we're aware of any possible issues. If you have any other concerns or questions, we are always happy to offer assistance. -Sarah@GEA
Newer model refrigerators can make more noise than older ones, because of added features and technology. We do have a description of normal sounds the model is likely to make on page 13 of your manual. We also have an article describing normal sounds here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 .
We hope that information may be helpful. If you are still concerned over the noise, our service department is also available at 1-800-432-2737. We will certainly inform our Design team of your feedback for future review and consideration; we value your insight, as we do want to make sure we're aware of any possible issues. If you have any other concerns or questions, we are always happy to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
SEAL BROKE IN 1.5 - 2 years
on November 1, 2021
Posted by: the alf
from los angeles
i think this is a manufacturing defect , because a) they took the original seal from the ordering catalog and replaced it with a new model . b) the new model is out of stock until december ! thats nuts !!! and now the fridge wont close ! so i cant store food , and thanksgiving is coming up ! great !!!
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 2, 2021
Hi there, and thanks for taking the time to reach out to us. We truly hate to hear you've had an issue with the gasket that is causing the door to not close properly. We know how important food storage is, especially when Thanksgiving is coming up.
The refrigerator door gasket that would be compatible with your model is listed under part number WR14X27231. After reviewing our system, we do see you have contacted us about this matter and have a case assigned to you. We will certainly update your case with the information you left in this review, to ensure any specialist you work with has all the necessary information. Our Consumer Relations team is also available at 1-800-386-1215 if needed. Our Design team will be informed of the trouble you've had with the gasket for future review and development; we value your insight, as we always want to be sure we're aware of any possible areas of concern.
We hope this issue is resolved for you as soon as possible so you can store all the food you need for the holidays. We're glad to assist if you have any other questions or concerns. -Sarah@GEA
The refrigerator door gasket that would be compatible with your model is listed under part number WR14X27231. After reviewing our system, we do see you have contacted us about this matter and have a case assigned to you. We will certainly update your case with the information you left in this review, to ensure any specialist you work with has all the necessary information. Our Consumer Relations team is also available at 1-800-386-1215 if needed. Our Design team will be informed of the trouble you've had with the gasket for future review and development; we value your insight, as we always want to be sure we're aware of any possible areas of concern.
We hope this issue is resolved for you as soon as possible so you can store all the food you need for the holidays. We're glad to assist if you have any other questions or concerns. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect garage unit
on November 2, 2021
Posted by: Fishcamp
from So Florida
Perfect size for my garage. The kids will be happy to stay out of the kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great
on November 4, 2021
Posted by: Amberspapa
from Magnolia texas
I have a refrigerator and microwave thats ge.very dependable.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Good refrigerator for a good price
on November 6, 2021
Posted by: MarciaO
from Portland
I really like the spacious interior of this fridge. It is well designed to maximize the usable space and give you the size options that most people would need most often. I looked at others before selecting this one for its superior interior design. The downside is the stainless steel shows smudges very easily. But overall, a very good product, IMO.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com