Customer reviews from geappliances.com
GE - 28 in. Wide 17.5 Cu. Ft. Top-Freezer Refrigerator with Edge-to-Edge Glass Shelves - Black
Average customer rating
4.4
(2,680 Reviews)
Rating breakdown 2,680 reviews
5 Stars
1,710
4 Stars
621
3 Stars
193
2 Stars
68
1 Star
88
89%of customers recommend this product.
(
2,267 out of
2,546)
Customer Reviews for GE - 28 in. Wide 17.5 Cu. Ft. Top-Freezer Refrigerator with Edge-to-Edge Glass Shelves - Black
Customer Rating
2
Defective gasket
on September 30, 2022
Posted by: Virginia guy
from Virginia
Had the unit4 months and noticed frost inside the freezer door. The gasket has crimped and you can see light coming thru when I put a flashlight in the freezer. Poor quality control. Will need a repair after 4 months
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, October 3, 2022
Hi there, and thanks for contacting us. We truly hate to hear you’ve had an issue with frost, and believe there’s a problem with the gasket. That certainly isn’t the performance we would expect – we know this must be frustrating, especially as your refrigerator is still new. Notice of the trouble you’ve had will be sent to or team for review.
An issue with the gasket can indeed result in frost in the freezer. This model does actually feature easily removable door gaskets – if the gasket has not actually ripped, you may be able to adjust it and resolve this issue. We have more information on the easy to remove gaskets, and how to possibly adjust your gasket to resolve this kind of issue, in an article on our website: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18300&_ .
If you’re unable to solve this concern using that information you can take advantage of your warranty. Information on that is available on page 21 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-2.pdf&_ . Our service department can be reached at 1-800-432-2737 or online at
https://www.geappliances.com/ge/service-and-support/service.htm .
We hope this helps. If you have any other concerns or questions, we’re glad to offer assistance any time. -Sarah@GEA
An issue with the gasket can indeed result in frost in the freezer. This model does actually feature easily removable door gaskets – if the gasket has not actually ripped, you may be able to adjust it and resolve this issue. We have more information on the easy to remove gaskets, and how to possibly adjust your gasket to resolve this kind of issue, in an article on our website: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18300&_ .
If you’re unable to solve this concern using that information you can take advantage of your warranty. Information on that is available on page 21 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-2.pdf&_ . Our service department can be reached at 1-800-432-2737 or online at
https://www.geappliances.com/ge/service-and-support/service.htm .
We hope this helps. If you have any other concerns or questions, we’re glad to offer assistance any time. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
She ain’t what she used to be
on September 29, 2022
Posted by: Saddened one
from Michigan
Had to have the freezer fan motor replaced after a couple of weeks after we purchased the refrigerator, after a couple of months it getting louder, so… The compressor is very noisy and irritating.
Our next purchase will defiantly not be made by GE or any of its sister companies.
Our next purchase will defiantly not be made by GE or any of its sister companies.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 30, 2022
Hello - While we're glad to see you enjoy the appearance and features of your new refrigerator, we're sorry to hear that the unit is very noisy after the fan motor was replaced a few months ago. We understand how disappointing that would be, and we genuinely apologize for the inconvenience this has caused.
The normal operation of your refrigerator will cause some sound or noise. If you are concerned about a sound or noise, you can check the following troubleshooting link to determine if it is a normal or unusual sound: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473&_ga.
We hope this helps! Please know that we're always here if you have any questions or concerns. We hope you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best!
The normal operation of your refrigerator will cause some sound or noise. If you are concerned about a sound or noise, you can check the following troubleshooting link to determine if it is a normal or unusual sound: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473&_ga.
We hope this helps! Please know that we're always here if you have any questions or concerns. We hope you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best!
Written by a customer while visiting geappliances.com
Customer Rating
5
Refrigerator
on September 27, 2022
Posted by: renatele
from Florida
Happy to purchase this GE refrigerator works very quietly
For the price looks so beautiful
For the price looks so beautiful
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Excellent analog equipment!
on September 25, 2022
Posted by: Frank 2nd
from Puerto Rico
Durable equipment and great quality. Had one before that lasted over 20 years.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the size and the features
on September 25, 2022
Posted by: lazyqc
from Michigan
Love the size of the refrigerator for my and husband and myself
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great styling!
on September 24, 2022
Posted by: Justathought
from Elmhurst IL
The interior is well organized and the lighting is fantastic! Love it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Good value for the price
on September 23, 2022
Posted by: Grumpy Smith
from New Hampshire
Works good, is a little smaller than previous unit but does the job. Enjoy the flexibility when it comes to location of shelves and drawers
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Efficient , perfect for a second fridge !
on September 20, 2022
Posted by: Craig Mill
from Long Beach, Ca
Have had for less then a year, but so far so good ! Perfect for our walk in pantry!
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com