I have had this product for about two months. I made sure my refrigerator was level. Both freezer and refrig. door when fully opened will self close and seal. However, when the freezer door is not fully opened, but say less than 1/2 open, as it slowly self closes it does not generate enough momentum to fully close and there is a gap between the door and the gasket, which causes the freezer to ice up. The two shelves on the freezer door have items in them. Also it appears that the freezer's magnetic door gasket is much weaker than my old GE18 cu ft. refrig which I had for over 15 years. It does not take much to cause the door to open.
I bought a refrigerator in May. The compressor did not work dead on arrival. Warranty fixed it though. I bought a second of this model. Same thing! dead on arrival - compresssor . This time I am sending it back