Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera (2-Pack) - White
Average customer rating
2.6
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
4
4 Stars
4
3 Stars
4
2 Stars
3
1 Star
9
31%of customers recommend this product.
(
5 out of
16)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera (2-Pack) - White
Posted by: Anonymous
Verified Purchase:Yes
Went well for the first 2 weeks then when I updated the app they both won’t play back video so not very happy about that
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , March 9, 2021
Hello Mattdewson,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. Please provide some details on your internet upload and download speeds. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Our development team is always looking for ways to further improve. Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. Please provide some details on your internet upload and download speeds. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Our development team is always looking for ways to further improve. Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Wide angle
on April 25, 2021
Posted by: Only4K
from Australia
Frequency of use:Daily
I have 2 of them plus NVR 8580 with 8 4K cameras. Image quality of 1080 Camera is crap. I hope swann increases the resolution to
2K.
2K.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , April 27, 2021
Hello Only4K,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. If you have not already please contact a member of our support team for further assistance.
https://support.swann.com/s/
Your feedback will be shared with the rest of our development teams and is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. If you have not already please contact a member of our support team for further assistance.
https://support.swann.com/s/
Your feedback will be shared with the rest of our development teams and is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Royden
from Melbourne
Verified Purchase:Yes
Your website does not provide enough information on your products. I purchased these cameras thinking they were IP cameras, they are not. I’ve wasted my money trying to find the right cameras which shouldn’t be so hard to find. Not happy at all. Update your website to include more specifications on each camera, not just a paragraph of their features!!
Response from swann.comBy Josh V., Customer Service , May 20, 2021
Hello Royden,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. The listing will show videos and mention remote access and control using our Swann Security application. If you scroll down to the specifications you will find that a power adapter is included and required. In the event you require assistance on your purchase, you can contact a member of our 24-hour support.
https://support.swann.com/s/
If you have not already, please request to speak with a support team member for further assistance. Your feedback is important to us and apprecaited.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. The listing will show videos and mention remote access and control using our Swann Security application. If you scroll down to the specifications you will find that a power adapter is included and required. In the event you require assistance on your purchase, you can contact a member of our 24-hour support.
https://support.swann.com/s/
If you have not already, please request to speak with a support team member for further assistance. Your feedback is important to us and apprecaited.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Poida_00
from South Australia
Frequency of use:Daily
Verified Purchase:Yes
Love the app notifications when movement is detected now I never miss a parcel delivery. The small spotlights help me to see my keys when entering my home, added bonus. App is ok but needs work, deleting videos is buggy and app needs more features like delete all footage or delete whole days footage. Connecting the system to WiFi for the first time can be tricky as well
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
They Keep Going Offline
on July 30, 2022
Posted by: GregJ107
I bought two of these to add to the current Swann SWWHD-Outcam's that have around the outside of my home. These camera's have a built in antenna and go off line at least twenty times a day. They are only 20 feet from my wireless router, either there is something wrong with them from the factory or they are junk!. I will say the SWWHD-Outcams with the external antenna never have had any problems in the last three years and they are 40 feet from my wireless router.
Response from swann.comBy Customer Service , August 9, 2022
Hello Greg J107,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
on October 28, 2022
Posted by: jastrev17
cameras do not pair up with phone tried to different phones still nothing
Response from swann.comBy Josh V., Customer Service , November 2, 2022
Hello jastrev17,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera. Based on the information provided, there may be many variables that contribute to the issues you are experiencing. We would like to make sure we have done everything possible to help further assist you. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera. Based on the information provided, there may be many variables that contribute to the issues you are experiencing. We would like to make sure we have done everything possible to help further assist you. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, July 9, 2024
Thank you for the positive feedback!
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
great
Response from swann.comBy LV - Swann Team, July 9, 2024
Hello norman. Thank you so much for sharing your positive experience. We thank you for being a Swann customer. LV -Swann Team
Written by a customer while visiting swann.com