Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera (2-Pack) - White
Average customer rating
2.6
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
4
4 Stars
4
3 Stars
4
2 Stars
3
1 Star
9
31%of customers recommend this product.
(
5 out of
16)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera (2-Pack) - White
Posted by: Snudge
Verified Purchase:Yes
I found these cameras quite easy to install. scanning the QR code on the camera enables the latest firmware to be installed on the camera and you can update the cameras for future updates. The cameras work fine on my phone. You can turn on or off notifications if you don't want your phone pinging. You still get the video clip just no notification if turned off. I have seen some reviewers state that the cameras keep dropping connection and they had to push the reset button. Maybe Swann addressed this problem because mine have not dropped out once yet, been up for a few weeks now. One thing I found is that it would be so much better if the cable length could be shortened with proper jack etc. My front camera only needed about 4 metres of cable and the cable length supplied is huge. That means I have to stow a large bundle of cable. I constructed a small box to accomodate the excess cable and plugs etc. All in all I am very happy with my purchase. These cameras are not too expensive and they offer a good level of protection.
Response from swann.comBy LV, Customer Support, June 26, 2023
Hello Snudge,
We are glad to know that you are happy with your most recent purchase of our Swann System. Thank you for letting us know where we have some room for improvement. We hope you continue to enjoy all the great features the system has to offer. Please reach out to us via any of the following for real-time support should you need assistance in the future:
1. USA & Canada: 1800 627 2799
2. AU: 1800 788 214
3. UK : +44 808 168 9031 (Toll Free)
Thank you,
LV - Swann Team
We are glad to know that you are happy with your most recent purchase of our Swann System. Thank you for letting us know where we have some room for improvement. We hope you continue to enjoy all the great features the system has to offer. Please reach out to us via any of the following for real-time support should you need assistance in the future:
1. USA & Canada: 1800 627 2799
2. AU: 1800 788 214
3. UK : +44 808 168 9031 (Toll Free)
Thank you,
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Hobo606
Verified Purchase:Yes
Easy to use and set up. V good lenses. Spotlight could be stronger. V happy
Response from swann.comBy LV - Swann Team, April 22, 2024
Hello Hobo 606,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly and tells us where there might be room for improvement. In the meantime, we suggest that you reach to our technical support department to ensure that all the settings are set up to provide you with the best possible experience and assist you if there are any other issues.
https://support.swann.com/hc/en-us
Your feedback and satisfaction is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly and tells us where there might be room for improvement. In the meantime, we suggest that you reach to our technical support department to ensure that all the settings are set up to provide you with the best possible experience and assist you if there are any other issues.
https://support.swann.com/hc/en-us
Your feedback and satisfaction is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
audio problems and connection
on February 6, 2020
Posted by: TerryP
from Belfast
Frequency of use:Daily
Installed this yesterday Feb 5th. Lots of false alarms initially but think I have solved that, passing cars dont bother it anymore. However, some problems with audio. I can hear sounds from outside so thats ok. But how do I speak to someone at door. When I go out to door to test it, I can hear my own voice being repeated back to me. As for connecting it up. The cable supplied is miles too long so I have a big bundle of wire wrapped up in the original cling film behind my front door. Even if I ran it to my router for hard wiring, it would still be too long. But I suppose, better too long than too short
I would recommend this to a friend!
Response from swann.comBy Josh V. , Customer Service , February 6, 2020
Hello Terry P,
Thank you for reaching out to us with your feedback. We are glad to know that you are happy with your most recent purchase of our Swann Spotlight Outdoor Wifi Camera. When speaking through the application, you will press on the microphone icon then turn on the speaker. Once turned on you can be heard through the camera. Delays may occur depending on your network speed on either device. Every security scenario is different, for this reason, we have made the wire quite long to ensure we are able to cater to most common scenarios. We hope you enjoy all the great features this system has to offer.
Your detailed feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are glad to know that you are happy with your most recent purchase of our Swann Spotlight Outdoor Wifi Camera. When speaking through the application, you will press on the microphone icon then turn on the speaker. Once turned on you can be heard through the camera. Delays may occur depending on your network speed on either device. Every security scenario is different, for this reason, we have made the wire quite long to ensure we are able to cater to most common scenarios. We hope you enjoy all the great features this system has to offer.
Your detailed feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Violet
from Minnesota
Frequency of use:Daily
Verified Purchase:Yes
The camera it's self is not the problem, it is the app. I have had too many issues with not being able to see my camera views on the app. Very frustrating. Make me wonder if I should have gotten another brand.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 2, 2020
Hello Violet,
Thank you for reaching out to us and sharing your feedback. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
For the time being, please contact our support team and see how we can best assist.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
For the time being, please contact our support team and see how we can best assist.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Sat28
from Loganholme, Qld. Australia
Frequency of use:Daily
Verified Purchase:Yes
Very easy to set up. Picture quality is great. Light comes on when it detects movement and recording starts. Very satisfied with it.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Hayley
from Vic Australia
Frequency of use:Daily
Verified Purchase:Yes
Good quality camera but when using live view on the app doesn’t work most of the time
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 26, 2020
Hello Hayley,
Thank you for reaching out to us and sharing your feedback. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
If you have not already, please contact our support team to see how we can best assist.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
If you have not already, please contact our support team to see how we can best assist.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: GaryS
from Brisbane, Australia
Frequency of use:Daily
Verified Purchase:Yes
The Swann outdoor security camera/spotlight was easy to install and setup via wireless connectivity. The live view and play back feature from my android phone worked well (day and night) and the 7 days of cloud storage offers sufficient duration for recovery of motion triggered video. It would be good if an optional power only connector cable (5m) could be provided, for those only using wireless, instead of the 10m combination power/ethernet cable that has more bulky connectors. However, this is only a minor inconvenience.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: TC Legalize It
from MI
Verified Purchase:Yes
Downloaded 2 different apps neither worked
Wont connect to my network
Cant reach anyone tech support
This stuff sucks
Buy a different brand any other is better than this
Wont connect to my network
Cant reach anyone tech support
This stuff sucks
Buy a different brand any other is better than this
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 2, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. This camera will use the new Seann Security application. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
If you require immediate assistance, please call in and speak with a live agent at 1-800-627-2799.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. This camera will use the new Seann Security application. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
If you require immediate assistance, please call in and speak with a live agent at 1-800-627-2799.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com