Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera (2-Pack) - White
Average customer rating
2.6
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
4
4 Stars
4
3 Stars
4
2 Stars
3
1 Star
9
31%of customers recommend this product.
(
5 out of
16)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera (2-Pack) - White
Posted by: ML59
Verified Purchase:Yes
I'd love to leave a positive review but I haven't received this item yest, nearly a month after ordering it. i have recieved no communication regarding the order either. Checked my account this morning and it says the order is complete, then a request to review the order pops into my inbox!
Response from swann.comBy Josh V., Customer Service , July 2, 2020
Hello ML59,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear that you have yet to receive your package. Based on the information, you will need to speak with our Support Team. Please call in and provide your order information. Advised them that you have yet to receive it and we will begin an investigation with the carrier on the missing package.
We can be reached Monday - Friday 8:30 am - 5 PM PST at 1-800-627-2799.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear that you have yet to receive your package. Based on the information, you will need to speak with our Support Team. Please call in and provide your order information. Advised them that you have yet to receive it and we will begin an investigation with the carrier on the missing package.
We can be reached Monday - Friday 8:30 am - 5 PM PST at 1-800-627-2799.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Very poor 'clunky' phone app
on July 26, 2020
Posted by: ARRRGHHHH !!
from VIC
Frequency of use:Daily
I bought 2 x twin pack cameras as I want four vantage points
I purchased this product because it is hard wired, so not relying on WI-Fi and is connected to 240V so not subject to recharging etc
The camers seem to be of decent quality however the app is horible
Each of the 4 /camera locations seems to take it in turns to either 'drop out ' or freeze
Each of the 4 /camera locations seems to take it in turns to either 'drop out ' or freeze
I have ensured everything is installed correctly and connected well.
I cannot get smooth transition from one camera to the next and as i said earlier at any given time at least one is frozen
Very frustrated and unhappy
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 30, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our1080p Spotlight Outdoor Security Camera - Twin Pack. These wireless cameras rely on your internet connection in order to communicate with your mobile device. Bandwidth speed and internet connection will contribute to the function of the cameras. Recently it has been reported that there are issues with the Swann Security application and we are working hard on the launch of an update.
If you have not already, please contact our support team and see how we can further assist you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to addressing your concerns within the updates to come.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our1080p Spotlight Outdoor Security Camera - Twin Pack. These wireless cameras rely on your internet connection in order to communicate with your mobile device. Bandwidth speed and internet connection will contribute to the function of the cameras. Recently it has been reported that there are issues with the Swann Security application and we are working hard on the launch of an update.
If you have not already, please contact our support team and see how we can further assist you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to addressing your concerns within the updates to come.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Painful and stress
on July 29, 2020
Posted by: Raj123
from Sydney
I bought this a month a ago from a third party webiste, since then not able to pair it to Swan App. Tried wired connection but fail. Tried contacting for help and support but no hope so far. So far invested lot of time and money in installation and. pairing and connecting.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , August 7, 2020
Hello Raj123,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. Unfortunately, major changes sometimes have unintended consequences. We have compiled a list of common issues that you may experience with your camera after migration and troubleshooting steps to follow.
https://support.swann.com/s/article/8c4lvZCGAf#CameraOffline
If you have not already, we ask that you please call in and speak with a Level 2 Support Agent. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We made an effort to locate your case within our system and we were unable to find you. Please provide an agent your previous case number.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. Unfortunately, major changes sometimes have unintended consequences. We have compiled a list of common issues that you may experience with your camera after migration and troubleshooting steps to follow.
https://support.swann.com/s/article/8c4lvZCGAf#CameraOffline
If you have not already, we ask that you please call in and speak with a Level 2 Support Agent. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We made an effort to locate your case within our system and we were unable to find you. Please provide an agent your previous case number.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Not like what i expected
on August 1, 2020
Posted by: Ptruong
from Melbourne
Frequency of use:Daily
I got the twin pack for few months.
Good Things: very wide angle for viewing, smart detection, good spotlight.
Bad Things: 2 ways audio very bad can't hear anything when talking (out door setup and stand close to camera), siren is so quiet (out door setup, no one will noticed if it on), resolution is very low (not worth for the price)
Good Things: very wide angle for viewing, smart detection, good spotlight.
Bad Things: 2 ways audio very bad can't hear anything when talking (out door setup and stand close to camera), siren is so quiet (out door setup, no one will noticed if it on), resolution is very low (not worth for the price)
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , August 10, 2020
Hello Ptruong,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. It is great to hear from you first hand the things that we have done right and those that need improvement. The cameras included in this kit have an audio range of up to 16ft / 5m. The siren on this camera serves as a further deterrent. This will let your subject know they are being recorded and they will assume the authorities are underway. Since this unit relies on a wireless connection to communicate from device to device, we would recommend using a high-speed network. If you have not already, please contact our support team for further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. It is great to hear from you first hand the things that we have done right and those that need improvement. The cameras included in this kit have an audio range of up to 16ft / 5m. The siren on this camera serves as a further deterrent. This will let your subject know they are being recorded and they will assume the authorities are underway. Since this unit relies on a wireless connection to communicate from device to device, we would recommend using a high-speed network. If you have not already, please contact our support team for further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Issues
on October 26, 2020
Posted by: Anonymous
Frequency of use:Daily
I bought this two pack from my store in March 202
Was working fine until the Swann Security issues, now only one camera will connect but will not show live image and the other camera is not connecting at all, even manually??
I've tried resetting, removing the camera, deleted and reinstalled the Swann App - nothing is now working
Was working fine until the Swann Security issues, now only one camera will connect but will not show live image and the other camera is not connecting at all, even manually??
I've tried resetting, removing the camera, deleted and reinstalled the Swann App - nothing is now working
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 29, 2020
Hello Cameron,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera. It has been brought to our attention that there are potential bugs within the software. Swann has launched multiple updates to the application since the migration to help further improve your experience. At this time if you have having issues, we would ask that you please contact our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera. It has been brought to our attention that there are potential bugs within the software. Swann has launched multiple updates to the application since the migration to help further improve your experience. At this time if you have having issues, we would ask that you please contact our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Useless
on November 17, 2020
Posted by: Steve1636473
from Ballarat
Frequency of use:Daily
I bought my cameras in a 2 pack... one lasted 2 months before it would not connect to my wifi anymore, the second one lasted another 2 months and then kept switching itself on and off by itself. Honestly not worth the money, because after just a couple of months, it will be wasted.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , November 25, 2020
Hello Steve1636473,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. In order for us to further assist we are such a please contact a member of our technical support team. We can then diagnose and troubleshoot your unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. In order for us to further assist we are such a please contact a member of our technical support team. We can then diagnose and troubleshoot your unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
It just doesn't work reliably
on January 16, 2021
Posted by: John T
from Australia
I purchased four of these cameras and have spend hours trying to get them to work reliably. I have a degree in computer science. I have given up. It's just a waste of my time. The Swann support are not helpful. The only advice they seem to know is to turn the device off and on to see if that helps.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , January 19, 2021
Hello John,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Based on the information you have provided, you have already taken the time to speak with a member of our support team. Please provide your previous case number and request to be set for a callback with a Level 2 Support Agent.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and helps us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Based on the information you have provided, you have already taken the time to speak with a member of our support team. Please provide your previous case number and request to be set for a callback with a Level 2 Support Agent.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and helps us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Bad support
on January 24, 2021
Posted by: CAnaya
Cameras can not be on or connected for live view
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , February 25, 2021
Hello CAnaya,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. If this does not help, please contact our support team with your internet download and upload speeds. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera - Twin Pack. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. If this does not help, please contact our support team with your internet download and upload speeds. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com