Thank you for your feedback. We are sorry to hear your experience with our camera has not been optimal. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where a connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.

https://support.swann.com/hc/en-us

Please let us know if we can be of further assistance,

Thank you,

LV
Swann Customer Support