Customer reviews from swann.com
Swann - Indoor 1080p Wi-Fi WIred Surveillance Camera - White
Average customer rating
3.3
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
13
4 Stars
5
3 Stars
3
2 Stars
4
1 Star
8
69%of customers recommend this product.
(
20 out of
29)
Customer Reviews for Swann - Indoor 1080p Wi-Fi WIred Surveillance Camera - White
Customer Rating
1
This sucks
on August 14, 2020
Posted by: Zoem
from Fort wayne
Frequency of use:Daily
Bought this not even a week ago. You cant review footage after the first hours. Cant record without app crashing constantly. Your better off getting a Ring or Nest.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , August 19, 2020
Hello Zoem,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera. Unfortunately, major changes sometimes have unintended consequences. We have compiled a list of common issues that you may experience with your camera after migration and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
If you have not already, please contact our technical support team and we will be able to further assist you. Our development team is working hard on the launch of an update to the Swann Security application, we look forward to addressing your concerns.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera. Unfortunately, major changes sometimes have unintended consequences. We have compiled a list of common issues that you may experience with your camera after migration and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
If you have not already, please contact our technical support team and we will be able to further assist you. Our development team is working hard on the launch of an update to the Swann Security application, we look forward to addressing your concerns.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Got two, one is already dead
on October 8, 2020
Posted by: johne_mac
from Broken Hill, Australia
Frequency of use:Monthly
I bought the pack of two about 4 months ago. One has now died and won't reconnect to my network. I'm disappointed with the quality as they are only used indoors and only occasionally. I'd be very cautious about spending money on another. Support is not helpful with covid given as the reason for delays in getting help.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 9, 2020
Hello johne_mac,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera. Unfortunately, at this time we are experiencing a high volume of inquiries and we are taking care of each one in chronological order. If you are having issues with your camera, you will need to inquire with a member of our support team and provide the needed information to move forward with a warranty request. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
There are many variables that can contribute to the issues you are having. Our support team can help you isolate and correct them as needed.
Your inquiry will be responded to in the order in which it was received. We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera. Unfortunately, at this time we are experiencing a high volume of inquiries and we are taking care of each one in chronological order. If you are having issues with your camera, you will need to inquire with a member of our support team and provide the needed information to move forward with a warranty request. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
There are many variables that can contribute to the issues you are having. Our support team can help you isolate and correct them as needed.
Your inquiry will be responded to in the order in which it was received. We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Good clarity on recordings.
on February 21, 2021
Posted by: macvsog
from Ireland
Frequency of use:Daily
Purchased 3 weeks ago, easy to setup and configure with WiFi, only issue i would rather have control in the settings to turn off the heat sensor and activate as i require. So if possible in a future software update I would be very happy.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Stops working for no reason
on March 17, 2021
Posted by: *Disappointed
from Perth, Australia
Frequency of use:Daily
I have bought three of the Swifi alert cameras. They all worked initially, but it be by one they stopped connecting and I was unable to pair the devices. I tried different wifi networks at different locations and they still would not work. Not happy.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 19, 2021
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing.Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing.Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Mike BBBBB
from West Midlands
Frequency of use:Daily
Verified Purchase:Yes
Bought a second one of these because it was cheap. My existing one continually drops offline but I put this down to having been left on top of my microwave and getting damaged. So, gave it the benefit of the doubt and bought a second. This one is just as bad straight out of the box. The two cameras are used on different WiFi networks so there is nothing in common except the poor performance.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 21, 2022
Hello Mike,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Swann offers a one-year warranty provided with a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Outside of this timeframe, we are unable to process a replacement free of charge. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Swann offers a one-year warranty provided with a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Outside of this timeframe, we are unable to process a replacement free of charge. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Tricky
from Norfolk
Frequency of use:Daily
Verified Purchase:Yes
I bought this camera to protect my garage whilst we are out.It is easy to install and provides a good picture instantly unlike some Wi-Fi units we have had.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Rick247
from Lincolnshire
Frequency of use:Daily
Verified Purchase:Yes
Decided to buy a indoor camera as extra security for my home, I already have out door cameras which are great and all work on same wifi system.
Easy to set up
Good quality item
Easy to set up
Good quality item
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Keeps disconnecting
on September 28, 2022
Posted by: TS99
Bought this yesterday to monitor my garage which is directly under the router. I have wired external cameras connected to a DVR and they are great. I just wanted a solution inside the garage, especially when we are away. Install etc is fine, App is OK but really requires use of manual. Have not tested all the functions and certainly get alerts when it is CONNECTED. But it drops out constantly and takes ages to reconnect if in fact it does reconnect. I cant keep checking it has not dropped out. Will be returning it tomorrow. Just rubbish. (This was brand new from Bunnings)
Response from swann.comBy Josh V., Customer Service , October 12, 2022
Hello TS99,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished 1080p Alert Indoor Security Camera. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and will be shared with the rest of our product development teams.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished 1080p Alert Indoor Security Camera. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and will be shared with the rest of our product development teams.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com