Customer reviews from swann.com
Swann - Indoor 1080p Wi-Fi WIred Surveillance Camera - White
Average customer rating
3.3
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
13
4 Stars
5
3 Stars
3
2 Stars
4
1 Star
8
69%of customers recommend this product.
(
20 out of
29)
Customer Reviews for Swann - Indoor 1080p Wi-Fi WIred Surveillance Camera - White
Customer Rating
5
Great security camera
on November 11, 2019
Posted by: Jpowell1627
from Minnesota
Frequency of use:Daily
[This review was collected as part of a promotion.] This is a great product has many options and is extremely easy to operate swan has an app that you can control your camera from any where and your able to adjust your settings from the app also very easy to use and to install and set up the camera has a great picture and switches from day to night mode with equal picture clarity would highly recommend
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Indoor security
on November 16, 2019
Posted by: Laney
from Somerset, KY
Frequency of use:Daily
[This review was collected as part of a promotion.] This camera could be used for a home or business. It could also be used as a baby monitor. It picks up a good clear picture and it is easy to set up. Had no issues connecting to WiFi. The app is easy to navigate and had no issues there. As with any device that runs off WiFi, you will need good speeds. If not, then you won’t be getting the best use. This camera provides a good clear picture and can detect a face, really well. It has True Detect which means it will pick up heat and motion. There is a small delay but you can change the settings around and find out what works for you. We try to turn them down when there is heavy traffic in the area, and back up at night or when we’re gone. It covers s late nice area. One thing about this is you won’t need to hire a professional to install its diy and pretty much anyone can set one up. The instructions were very easy to follow. The device it’s self is small and can be rather hidden away to a certain degree. I’ve made it less noticeable in my house and it doesn’t stick out. All in all I’m pleased with how easy it was to set up, the great picture it provides, I can speak through it has two way audio. The app is easy to use and it does exactly what I’m looking for. I would recommend.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
does not work
on November 21, 2019
Posted by: GeoffP
from Australia
I bought this today and have spent 3 hours trying to set it up. I have installed 1/2 a dozen apps and typed my passwords dozens of times. the support desk does not answer or call back. I should have bought another brand.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , November 21, 2019
Hello GeoffP,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our 1080P Alert Indoor Wifi Security Camera. Our items can normally pair within a few minutes. This unit will use our latest application, Swann Security, that is available for IOS/Android devices. Our support team is available 24/7 at 1800 788 210 for Australia. Please contact us we would like to help you get paired.
We hope to soon speak with you and address your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our 1080P Alert Indoor Wifi Security Camera. Our items can normally pair within a few minutes. This unit will use our latest application, Swann Security, that is available for IOS/Android devices. Our support team is available 24/7 at 1800 788 210 for Australia. Please contact us we would like to help you get paired.
We hope to soon speak with you and address your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great product!
on November 21, 2019
Posted by: marinedad
from Cincinnati, OH
Frequency of use:Daily
[This review was collected as part of a promotion.] I have been very pleased with this product. It works great for keeping an eye on my entryway even when it is dark. I also like the alarm and alert features that the app provide. Although the app had some bad reviews I have not had any issues with logging in or viewing my camera. I only wish it came with a longer power cord.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
pretty cool
on November 26, 2019
Posted by: smoke1
from il
[This review was collected as part of a promotion.] Got this a few weeks ago, I say its a pretty decent security camera for indoors, it was easy to install, easy to use, and I am glad I got this because I can see whats going on inside while im away from my home
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , November 27, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are glad to know that our Swann Alert Indoor Camera has served its purpose in your home. It is our goal to bring you peace of mind while you are away from home. Together we can make the world a safer place.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are glad to know that our Swann Alert Indoor Camera has served its purpose in your home. It is our goal to bring you peace of mind while you are away from home. Together we can make the world a safer place.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
I need to retract my previous review
on May 8, 2020
Posted by: Aaron1492
from Texas
Frequency of use:Daily
The swan security app updated and now you can no longer "live view" multiple cameras.
It is no longer useful to monitor an area because you can only watch one camera at a time and it takes a couple of seconds to open each camera if you switch.
It is no longer useful to monitor an area because you can only watch one camera at a time and it takes a couple of seconds to open each camera if you switch.
Response from swann.comBy Josh V., Customer Service , May 11, 2020
Hello,
Thank you for reaching out to us with your feedback. We are sorry to hear about the issues you are having now that the Swann Security application has been updated. We will share this with our development to help address any potential bugs within the application.
In the meantime, please contact our technical support team for further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about the issues you are having now that the Swann Security application has been updated. We will share this with our development to help address any potential bugs within the application.
In the meantime, please contact our technical support team for further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: THEODORE
Verified Purchase:Yes
SEEMS WHEN THE TECH CANNOT SOLVE PROBLEM I GET A NEW CASE NUMBER AND TOLD TO CALL AGAIN TO BE PLACED ON HOLD FOR HOURS TO TALK TO ANOTHER TECH.
Response from swann.comBy Josh V., Customer Service , June 25, 2020
Hello Theodore,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera. Based on the information provided, you have since reached our support Level 1. If they are unable to provided you a resolution, you will be set for a call back with the next available Level 2 Agent. You will be reached shortly.
We hope to address your concerns within the near future to help earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Alert Indoor Security Camera. Based on the information provided, you have since reached our support Level 1. If they are unable to provided you a resolution, you will be set for a call back with the next available Level 2 Agent. You will be reached shortly.
We hope to address your concerns within the near future to help earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Dddddd
from West midlands
Frequency of use:Daily
Verified Purchase:Yes
Works great, does the job very well, exactly as described.
I would recommend this to a friend!
Written by a customer while visiting swann.com