Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Average customer rating
4.1
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
135
4 Stars
48
3 Stars
20
2 Stars
10
1 Star
27
64%of customers recommend this product.
(
53 out of
83)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Customer Rating
1
Dreadful design for Installation
on February 28, 2021
Posted by: Jrbjsnet
from Sussex, England
Frequency of use:Daily
I have 2 of these cameras and waited about a year before installing the second camera because the first put me off bothering. Whoever designed this camera should hang their head in shame.
1. To start you have to drill a 20 to 25mm hole to pass the Lan connector through a wall.
2. The cable from the camera is so short that anything thicker than a single skin wall is impossible to cross.
My advice is don't buy this camera unless you are prepared to get stressed and frustrated by this dreadful design.
1. To start you have to drill a 20 to 25mm hole to pass the Lan connector through a wall.
2. The cable from the camera is so short that anything thicker than a single skin wall is impossible to cross.
My advice is don't buy this camera unless you are prepared to get stressed and frustrated by this dreadful design.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 9, 2021
Hello Jrbjsnet,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information provided, your items may have been installed outside of our warranty time frame. Please know that the information shared on your two points can be found on the installation manual for our items as well as our product videos. This camera can connect to your network wirelessly but does require a connection to a power source. Swann offers a variety of security solutions. If you have not already, please speak with a member of our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information provided, your items may have been installed outside of our warranty time frame. Please know that the information shared on your two points can be found on the installation manual for our items as well as our product videos. This camera can connect to your network wirelessly but does require a connection to a power source. Swann offers a variety of security solutions. If you have not already, please speak with a member of our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Very clear
Frequency of use:Daily
Verified Purchase:Yes
Is good product i am enjoying
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
2
Great when it works
on April 4, 2021
Posted by: Happy mumma
from Penrith
Frequency of use:Daily
I brought this over 12 mths ago & have had to reboot, factory reset, delete & restall the camera & app, today I received a notification that the sd card has been removed but there's nothing in anything I've looked at that, that says there is an sd in the camera
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , April 26, 2021
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information provided, please reach out to a member of our support team to look further into your camera. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. If your unit became damage shortly after your 12-month warranty was up please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information provided, please reach out to a member of our support team to look further into your camera. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. If your unit became damage shortly after your 12-month warranty was up please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Doesn't work!
on June 22, 2021
Posted by: Petercor99
from Guatemala City
Frequency of use:Daily
I installed the camera 3 weeks ago and without warning it stopped working! Been trying to put pairing mode and it simply won't work! Do not buy! Waste of money!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 24, 2021
Hello Petercor99,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information provided, we would recommend you call a member of our 24-hour support team. We can have your cameras paired within a few minutes. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information provided, we would recommend you call a member of our 24-hour support team. We can have your cameras paired within a few minutes. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
A bit hit and miss.
on August 26, 2021
Posted by: Dexter
from Brisbane Australia
Frequency of use:Daily
I've bought one of these plus a Reolink Lumus to cover the driveway and entry respectively. The Lumus was easier to install as it had 2 metres of cable from the camera to the power jack connector. The Swann has a big lump of cables starting 30cm from the camera which makes placement really difficult for me. The Swann app needs restarting a bit on my phone so the live feed actually loads. Person detection is mostly a miss for me unfortunately and trying to get the sensitivity dialed in to a sweet spot hasn't happened so far. I had my car broken into last week and the Swann caught them getting into my car then cutting out. I have no idea how long they were in there for, 1 min or 2 hours? The recording was somewhat usable as it showed the colour of his clothes when the spotlight came on and the image wasn't too bad considering it was night time. It should have recorded the entire event though. I've just installed a Reolink 4K with NVR to cover the driveway and the Swann is relegated to sensor light duty which it may or may not do well at.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 10, 2021
Hello Dexter,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Some issues with reliability, but Swann support has been good
on September 4, 2021
Posted by: Chris Mc
from Canberra ACT
Frequency of use:Daily
I bought the twin pack and later an additional camera. With the initial setup I needed Swann support to force through a firmware upgrade and that fixed the connection reliability issues. Same again. When I added the third camera. The Swann online support has actually been very good (suggest using the live chat function); persisting through several checks until the issue was identified and resolved.
It 6 months later and I have had an issue with one camera needing to be power cycled regularly (once a month); which is a pain because the get the power connection requires unscrewing it from the eaves. I have emailed Swann and hope the good customer service continues - we will see.
Volume on voice connection and siren is low as others have noted, but this isn’t an issue for me and is s til, effective for my townhouse setup. There does seem to be reliability issues, but the support has been good and the app (including new upgrades) is nice, easy to navigate and well featured.
All cameras are mains powered but only wifi connected - not using the Ethernet cables. The cabling is one pa mage for power and Ethernet and is either short or very long; shame you can’t adjust so in one setup where the camera is too far away for the short connection I do have A LOT of left over cabling to loom and tie up.
Overall I would still recommend, especially on price and value for money. Maybe the connection issues have been improved with the new Extreme wireless models; so maybe wait for more reviews and see.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
The chord is a plus
on September 9, 2021
Posted by: Robokings
from Juárez, MX
Frequency of use:Daily
Absolutely love this camera. Super easy to install, night vision is awesome. Cloud works great. IMO that long chord is a huge plus! It gives you the ability to hard wire into the modem and connect right next to the power outlet. Haven't had any issues. Definitely gonna get one more like this!
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great Camera for the price!
on October 2, 2021
Posted by: RoboKings
Frequency of use:Daily
I've had this camera for a few months now and it is awesome! Super very long chord which was is nice! No NVR needed which is huge for me. I am hoping there are swivel cameras with a similar set up (no NVR needed and long chord). Night vision works great, audio is great. What more can you ask for?
I would recommend this to a friend!
Written by a customer while visiting swann.com