Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Average customer rating
4.1
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
135
4 Stars
48
3 Stars
20
2 Stars
10
1 Star
27
64%of customers recommend this product.
(
53 out of
83)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Customer Rating
2
Don't bother, look for something else
on November 10, 2020
Posted by: Anonymous
from aus
Frequency of use:Daily
Utterly unreliable, painful to try and reconnect, software glitchy at best. Camera connections disappear and won't come back automatically. Have even had to rest and start setup again to no avail.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , November 13, 2020
Hello Gazza,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Please know that the placement of the camera it’s important prior to the installation. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal.
Please contact our support team with your internet upload and download speeds for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Please know that the placement of the camera it’s important prior to the installation. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal.
Please contact our support team with your internet upload and download speeds for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Poor
on January 16, 2021
Posted by: NickW41
Extremely poor product, frequently doesn’t work at all and when it does work it’s questionable what it records. Always thought Swann was an industry leader in cctv but experience proves otherwise as this is the second product from them I’m disappointed in. Would not recommend, sorry.
Response from swann.comBy Josh V., Customer Service , January 21, 2021
Hello NickW41,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. These cameras operate over a wireless internet connection. Camera placement and network speed are important to the camera function. Contact our support team and provide your internet upload and download speeds to begin troubleshooting. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. These cameras operate over a wireless internet connection. Camera placement and network speed are important to the camera function. Contact our support team and provide your internet upload and download speeds to begin troubleshooting. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Awful. Keeps disconnecting
on January 21, 2021
Posted by: PJHA
from Dorset
Third camera replacement from SWANN and still it keeps disconnecting. Absolutely disgusted and fed up
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , January 21, 2021
Hello PJHA,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information the issue is your network speed. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing.
https://support.swann.com/s/
Your feedback is important to us
The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information the issue is your network speed. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing.
https://support.swann.com/s/
Your feedback is important to us
The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Update, then unable to connect
on January 23, 2021
Posted by: Sam33
from Sydney Australia
No problems for 18 mths ... until there was a Swann update ... after that, pairing unsuccessful after a number of attempts and download of new app. Would appreciate feedback as I had device hardwired ...
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , January 26, 2021
Hello Sam33,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to lunch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to lunch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
NOTHING BUT TROUBLE
on January 26, 2021
Posted by: Kathyg
from NSW. AUSTRALIA
I bought this camera in August 2020, I have to reset it a least once a week. The day I needed it to record an event it let me down & went offline. Rang support, were to escalate, still waiting for the return call promised 22nd January 2021
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , January 29, 2021
Hello Kathyg,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
info
on February 16, 2021
Posted by: smitty
where are these cameras and phone apps designed, manufactured, and built?
Response from swann.comBy Josh V., Customer Service , February 25, 2021
Hello Smitty,
Thank you for reaching out to us about our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. These cameras are made and manufactured in China. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us about our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. These cameras are made and manufactured in China. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Wouldn't recommend
on February 17, 2021
Posted by: Whitney
from Gold Coast
Frequency of use:Daily
I had this product for about a month.
At the start it was great. within a couple of weeks it continuesly disconnected and when it did reconnected it would be a frozen screen.
I would get notifications of motion and when I went into the app there would be no recordings.
At the start it was great. within a couple of weeks it continuesly disconnected and when it did reconnected it would be a frozen screen.
I would get notifications of motion and when I went into the app there would be no recordings.
No it was not my wifi connection as I have now purchased another product from a different company with no troubles.
Other members of my family purchased this product and all had the same issues and took them back.
Of I could rate 0 stars I would
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , February 25, 2021
Hello Whitney,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds, you can set your camera to high, but if your upload speed is not that good, then we recommend you use medium or low for the streaming setting. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience. Your feedback will be shared with the rest of our product development teams.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds, you can set your camera to high, but if your upload speed is not that good, then we recommend you use medium or low for the streaming setting. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience. Your feedback will be shared with the rest of our product development teams.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
cameras do not work
on February 27, 2021
Posted by: Chris R
from NOLA
Frequency of use:Daily
Once again up on a ladder trying to get these cameras to connect. They work fine for a week or two and just suddenly drop off. Try resetting and now they won't pair. This is beyond frustrating. I spend more time trying to get these cameras to work then the cameras actually work. Swann again and again blames it on the App. Well they just released an update to the app and what do you know...CANT GET MY CAMERA CONNECTED. Great job Swann. These have to be the worst wifi cameras out there. Do not buy unless you enjoy spending alot of time on a ladder.
Response from swann.comBy Josh V., Customer Service , March 1, 2021
Hello Chris R,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting – No DVR required. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting – No DVR required. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com