Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Average customer rating
4.1
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
135
4 Stars
48
3 Stars
20
2 Stars
10
1 Star
27
64%of customers recommend this product.
(
53 out of
83)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Posted by: Vic62
from Cedar Vale Logan City
Frequency of use:Daily
Verified Purchase:Yes
After searching for a security camera, this was the best priced, best features and ease of installation and use, love it!
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Jjason
from Melbourne
Frequency of use:Daily
Verified Purchase:Yes
Unreliable connectivity with the app. Units default to old settings automatically. Unable to access the camera to view or playback. The chat line not available either. Not recommended.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 2, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera. Based on the information provided, your camera may be losing wireless connection and then resetting. Our support team should be able to further assist you.
Our phone line can be reached 24/7. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera. Based on the information provided, your camera may be losing wireless connection and then resetting. Our support team should be able to further assist you.
Our phone line can be reached 24/7. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
It's ok but has some major flaws
on July 4, 2020
Posted by: Rick01
from Brisbane
Frequency of use:Daily
So I've had this for a few months now, and whilst it's got relatively good image quality and coverage, there are a couple of problems with it. First of all, it's got a speaker in it so that you can talk to someone in front of the camera, but the people I'm talking to can barely hear me. However, it's a non issue because the notifications take anywhere between 30 minutes to an hour to come through to you phone, so anyone you might want to talk to has gone already!!! This is a MAJOR flaw. Notifications need to be instance, not take an hour!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 10, 2020
Hello Rick01,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection.
Contact our support team for further assistance. We are here to help.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection.
Contact our support team for further assistance. We are here to help.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: R.Booth
from Cheshire, U.K.
Frequency of use:Daily
Verified Purchase:Yes
Fantastic camera, does everything you ask of it. Lights cover a large area and very bright. Motion detection is very accurate. The reason I would class this camera as better than other brands is because with Swann you get 7 days free cloud storage. Other brands charge a monthly fee for the same amount.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
2
Not that great!
on July 24, 2020
Posted by: SadSam
from Australia
Unfortunately this camera does not work as advertised and the Swann Security app is just as bad. Cloud videos are not playable, the app has delayed connecting to the camera and the notifications from the app are hit and miss. Customer support are unable to fix these problems and do not reply to repeated requests for help. Not at all the experience that is advertised.
Response from swann.comBy Josh V., Customer Service , July 24, 2020
Hello SadSam,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
Please contact our support team if you require further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
Please contact our support team if you require further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Great little camera except for volume
on September 4, 2020
Posted by: Crash25782
from Mudgee nsw Australia
Frequency of use:Daily
I bought this less than a week ago set it up like i have with the rest was done easily, problem i have is.1. The siren feature is weak it won't scare a fly away its so quiet.
2. Same sorta thing the play 2 way talk is again far to quiet if you were to say something the person would have to be near sitting on it to hear it.
3.The volume controls in the app to try rectify these problems does absolutely nothing
Fail Fail Fail swann I was a fan of you cameras but this has changed my opinion even the cheap rip off cameras are a lot louder it scares you and the neighbours.
2. Same sorta thing the play 2 way talk is again far to quiet if you were to say something the person would have to be near sitting on it to hear it.
3.The volume controls in the app to try rectify these problems does absolutely nothing
Fail Fail Fail swann I was a fan of you cameras but this has changed my opinion even the cheap rip off cameras are a lot louder it scares you and the neighbours.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 10, 2020
Hello Crash25782,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera. We understand that you are not happy with the decibel level for the siren and two-way audio features. This camera is listed with an audio range of up to 16ft / 5m. We will share your feedback with our product development team to help with the design of future products.
Your honest feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera. We understand that you are not happy with the decibel level for the siren and two-way audio features. This camera is listed with an audio range of up to 16ft / 5m. We will share your feedback with our product development team to help with the design of future products.
Your honest feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Avoid
on October 15, 2020
Posted by: Kal789
from Australia
I installed these on my stand alone garage as there was power available but no means to run a cat 6.
Nothing but issues. Have to be reset once a month to keep them working. And now 1 has completely died after 6 months.
Nothing but issues. Have to be reset once a month to keep them working. And now 1 has completely died after 6 months.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 22, 2020
Hello Kal789,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal.
Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options.
Contact our warranty department for assistance with a replacement order. Swann offers a 1-year warranty provided your receipt or 18-months with valid registration.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal.
Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options.
Contact our warranty department for assistance with a replacement order. Swann offers a 1-year warranty provided your receipt or 18-months with valid registration.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
WASTE OF MONEY
on October 25, 2020
Posted by: simon1968
from syd-aus
Frequency of use:Daily
was working normally for 4-5 weeks but after that can't connect to net!!! lights always on.
DON'T BUY THIS RUBBISH
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 26, 2020
Hello simon1968,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information left in your review, we are unable to confirm the root of your issues. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options.
Range extenders can be very useful in obtaining suitable Wi-Fi signal strength at longer distances. If you have not already, please contact our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information left in your review, we are unable to confirm the root of your issues. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options.
Range extenders can be very useful in obtaining suitable Wi-Fi signal strength at longer distances. If you have not already, please contact our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com