Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Average customer rating
4.1
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
135
4 Stars
48
3 Stars
20
2 Stars
10
1 Star
27
64%of customers recommend this product.
(
53 out of
83)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Customer Rating
5
Very clear
on February 18, 2020
Posted by: Sdollar2016
from Port richey, fl
Frequency of use:Daily
[This review was collected as part of a promotion.] This camera was quick and easy to install. The video quality is great. Very clear. Even in night mode. The 2 way talk is a great feature as well. I love the face that it is heat and motion sensed so it picks up things my older doorbell camera did not. As well as the spotlight for night time viewing.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
4
Great added feature to my home
on February 18, 2020
Posted by: beauty493
from Tacoma wa
Frequency of use:Daily
[This review was collected as part of a promotion.] I had been wanting to get a security camera for some time but just didnt have the energy to find the right one. Then low and behold I came upon Swann! It was very easy to install and the light is nice and bright. Connected through my wifi easily and i look forward to checking on the house often.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great features
on February 21, 2020
Posted by: dremao
from Iaeger WV
Frequency of use:Daily
[This review was collected as part of a promotion.] Just installed my spotlight outdoor security camera and loving it. This security camera has so many great features that I love.The talk back two way radio is one of my favorite features of this system. I also love the lights and siren which make this system very beneficial. The availability of connecting to the internet is very up to date and handy. I love this security system and it gives me peace of mind knowing that my home and family are protected.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Just what I needed for a spot that I can't see from my window
on February 24, 2020
Posted by: Tamaramarie
from East Texas
Frequency of use:Daily
[This review was collected as part of a promotion.] I got this spotlight outdoor security camera for our new house. We have a very strange house with no obvious front door. Most people come through the garage, but when the garage is closed, I don't know if anyone is out there. This spotlight camera is perfect for that. It lets me know when someone is there. It was very easy to connect to the internet and set up on my phone.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Just what we needed!
on February 24, 2020
Posted by: Jeremy501
from Benton, Arkansas
Frequency of use:Daily
[This review was collected as part of a promotion.] I am enjoying having a piece of mind having this spotlight outdoor security camera by Swann installed. We do get a bit of deliveries and have vehicles in our front yard that we’d like to be able to keep track of who comes into our property. I had installed this on our front porch looking at the front door and it also captures where our vehicles are parked. It was pretty easily installed and ready to go within a couple of hours. We had no problem connecting it to our WiFi service and setting it up to record and have it backed up to our cloud account. Very clear video, even at night. I especially like that I can see who’s at our door with the Speak to see feature using our Alexa device. It has become very helpful for my wife who is disabled to know who is approaching our property without having to physically get up to open the door. No worries about it becoming damaged with the weather conditions as it’s fully waterproofed and where we have it installed by front door has a covered porch area. I’m thrilled by this security camera and would recommend it to anyone wanting some price of mind!
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
2
Problems from the start
on April 25, 2020
Posted by: Denise
from Tasmania
Frequency of use:Daily
When I first had my camera installed I could not get notifications but it recorded very well. Then after about a month I received a message saying update available, so I updated and now I get notifications but it will not record at all.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , April 27, 2020
Hello Denise,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Spotlight Outdoor Camera. Based on the information provided, your camera may require an adjustment of the settings now that it has been updated. Please contact our technical support team to begin troubleshooting.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Spotlight Outdoor Camera. Based on the information provided, your camera may require an adjustment of the settings now that it has been updated. Please contact our technical support team to begin troubleshooting.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Isaac84
from Gwent
Frequency of use:Daily
Verified Purchase:Yes
I think I ordered the wrong product, wanted a floodlight. The Spotlight is very dim and pretty useless, I have just turned it off now. Does not always pick up motion
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , June 26, 2020
Hello Isaac84,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera. This is not our Floodlight Camera. It appears you have ordered a different product than the one you were looking for. We would recommend our SWIFI-FLOCAM2W. Please contact our Customer Support Team to move forward with a request for a return and refund.
We hope to address your concerns in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 1080p Spotlight Outdoor Security Camera. This is not our Floodlight Camera. It appears you have ordered a different product than the one you were looking for. We would recommend our SWIFI-FLOCAM2W. Please contact our Customer Support Team to move forward with a request for a return and refund.
We hope to address your concerns in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Cooch
from Country NSW
Frequency of use:Daily
Verified Purchase:Yes
Put these to work straight away, compliments existing system.
I would recommend this to a friend!
Written by a customer while visiting swann.com