Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Average customer rating
4.1
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
135
4 Stars
48
3 Stars
20
2 Stars
10
1 Star
27
64%of customers recommend this product.
(
53 out of
83)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Customer Rating
5
on January 21, 2025
Posted by: Garry S
This customer did not provide a text review.
Response from swann.comBy LV, Swann Team, January 22, 2025
Hello Garry S,
Thank you for sharing your 5-star review!
We appreciate your feedback.
LV - Swann Team
Thank you for sharing your 5-star review!
We appreciate your feedback.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
3
Compulsory WiFi pairing lets this camera down
on January 22, 2025
Posted by: Wee Ross
Overall the camera has some great features. Being able to set parameters on alarms, noise, floodlight etc are all great. However it HAS to be 'paired' with local WiFi - even if you've connected it direct to your routed via ethernet cable.
So if you have a small power cut you then loose all connection to that camera until you can go and do the 'pairing' routine again. This is a BIG failing of the product.
So if you have a small power cut you then loose all connection to that camera until you can go and do the 'pairing' routine again. This is a BIG failing of the product.
Response from swann.comBy LV, Swann Team, January 23, 2025
Hello Wee Ross,
Thank you for sharing your thoughts on the camera's features. We're pleased to hear you find the ability to set parameters for alarms, noise, and the floodlight useful. We understand your concern about the need for re-pairing after a power cut. This behavior is not typical and may indicate a setup or network configuration issue. We'd like to help resolve this for you.
Please reach out to us at tech@swann.com, or call our regional support numbers listed here:
https://support.swann.com/hc/en-us/articles/8428093689881-Customer-Support.
Your feedback is important to us.
LV - Swann Team.
Thank you for sharing your thoughts on the camera's features. We're pleased to hear you find the ability to set parameters for alarms, noise, and the floodlight useful. We understand your concern about the need for re-pairing after a power cut. This behavior is not typical and may indicate a setup or network configuration issue. We'd like to help resolve this for you.
Please reach out to us at tech@swann.com, or call our regional support numbers listed here:
https://support.swann.com/hc/en-us/articles/8428093689881-Customer-Support.
Your feedback is important to us.
LV - Swann Team.
Written by a customer while visiting swann.com
Customer Rating
5
on January 24, 2025
Posted by: Goose
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, January 25, 2025
Hello Goose,
Thank you for sharing your 5-star review!
We appreciate your feedback.
LV - Swann Team
Thank you for sharing your 5-star review!
We appreciate your feedback.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
5 Years
on February 9, 2025
Posted by: Beefah
I brought my system about 5 years ago and still to this day, never lets me down.
Fantastic picture, the quality of face recognition is so clear I give swan two thumbs up.
Fantastic picture, the quality of face recognition is so clear I give swan two thumbs up.
Written by a customer while visiting swann.com
Customer Rating
5
on February 14, 2025
Posted by: Allsome
The quality of the videos are excellent.
Written by a customer while visiting swann.com
Customer Rating
4
Saves concern.
on February 16, 2025
Posted by: Andy35170
I've had my swan cameras for 3 years now and must say it's great knowing that I record any motions in the specific areas needed.
Written by a customer while visiting swann.com
Customer Rating
5
on March 7, 2025
Posted by: Petrice
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
5
I enjoy seeing recorded video. Helps us feel safe.
on March 12, 2025
Posted by: Luisaphilrob
This customer did not provide a text review.
Response from swann.comBy Mary, Swann Team, July 16, 2025
Hi Luisa.
Thank you for sharing your experience. We're glad to hear that the recorded video feature is helping you feel safe. That’s exactly what we aim for.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your experience. We're glad to hear that the recorded video feature is helping you feel safe. That’s exactly what we aim for.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com