Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Average customer rating
4.1
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
135
4 Stars
48
3 Stars
20
2 Stars
10
1 Star
27
64%of customers recommend this product.
(
53 out of
83)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Customer Rating
5
Swann is the feature in my home. Very reliable product I ever bought to secure my house.
on December 17, 2023
Posted by: Chip
I am pleased to have Swann
Response from swann.comBy LV - Swann Team, December 18, 2023
Hello Chip,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers. If you have any questions, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers. If you have any questions, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
3
Quality images, poor activations
on December 25, 2023
Posted by: Bubb
I have had a few issues with the camera not being activated. I have made many attempts with Swann to rectify the issues but no satisfaction. The picture quality is good and when it does activate I get a full recording of the activity. But, there are occasions when it has not recorded an activity , hope it’s not when I have an un-invited intruder.
Response from swann.comBy LV - Swann Team, December 27, 2023
Hello Bubb,
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Swann outdoor security winner
on December 25, 2023
Posted by: Urben_Fairy
Really enjoy the ease of being able to watch in real time and playback option
Response from swann.comBy LV - Swann Team, December 27, 2023
Hello Urben_Fairy. Thank you for sharing your positive feedback. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Swann outdoor security camera
on January 15, 2024
Posted by: Geoffo 52
Great camera,day or night, fantastic app
Response from swann.comBy LV - Swann Team, January 15, 2024
Hello Geoffo 52,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
on February 12, 2024
Posted by: Jake**********
Works great
Response from swann.comBy LV - Swann Team, February 12, 2024
Hello Jake,
Thank you so much for sharing your positive review on your Outdoor Wireless Security Camera. Your feedback is important to us. LV - Swann Team
Thank you so much for sharing your positive review on your Outdoor Wireless Security Camera. Your feedback is important to us. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
2
Not very good
on February 15, 2024
Posted by: WazH
After a few years all four broke. The cameras started tilting/falling down and with each tightening another one would break. The pivot mount socket plastic broke on each one. The case split on one of them all by itself in a protected outdoor housing as well. Too many false alarms each day to make use of the alarm, even on the most intensive settings. It's good that the lights come on with movement. A trial on the paid 'Secure + Plan did not improve smart detection for me. Ethernet connection is reliable. Picture quality is basic.
Response from swann.comBy LV - Swann Team, February 15, 2024
Hello WazH,
We are sorry to hear about your most recent experience with your system. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. Please note, Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team through the link below. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to hear about your most recent experience with your system. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. Please note, Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team through the link below. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
SWIFI spotcam
on February 15, 2024
Posted by: S Matthews.
Having constant issues generally with cameras going offline (not the wifi - this is on full strength), detection settings seem to have become more sensitive picking up motion far away when set to close, same with sound detection setting too.
Response from swann.comBy LV - Swann Team, February 15, 2024
Hello StephenM,
We are sorry to hear about your most recent experience with your system. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. Please note, Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team through the link below. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to hear about your most recent experience with your system. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. Please note, Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team through the link below. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Easy to install - works great
on February 15, 2024
Posted by: Wisconsin95
This is a seamless system. Love it.
Response from swann.comBy LV - Swann Team, February 15, 2024
Hello Wisconsin95,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers. If you ever need assistance with your product please know we're here to help. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers. If you ever need assistance with your product please know we're here to help. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com