Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Average customer rating
4.1
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
135
4 Stars
48
3 Stars
20
2 Stars
10
1 Star
27
64%of customers recommend this product.
(
53 out of
83)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Customer Rating
3
Night view
on May 21, 2022
Posted by: Robba
I a disappointed with the night view
Response from swann.comBy Josh V., Customer Service , May 27, 2022
Hello Robba,
Thank you for reaching out to us and sharing your feedback on our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. We are sorry to hear about your experience with the night vision on this camera. We would like to know more about the issues you had with the night vision on this camera. Here at Swann, we believe that there is always room for improvement. If you have not already, please reach out to a member of our support team directly when you are in front of the device for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term our support team will continue to launch updates to the application in order to further improve your experience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. We are sorry to hear about your experience with the night vision on this camera. We would like to know more about the issues you had with the night vision on this camera. Here at Swann, we believe that there is always room for improvement. If you have not already, please reach out to a member of our support team directly when you are in front of the device for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term our support team will continue to launch updates to the application in order to further improve your experience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Sue22
Verified Purchase:Yes
This product is a waste of money. Totally unreliable. Since installation 10 days ago the camera has been offline everyday for hours, some days offline all day. It’s not a problem with my internet. I also have an older swan model security camera indoors. This camera has been working fine for the last 4 years, so internet connection can be ruled out. As I write this review the new outdoor camera is offline at 0800 and has been since 1700hrs yesterday.
Written by a customer while visiting swann.com
Customer Rating
1
Always Offline
on June 2, 2022
Posted by: Anonymous
I bought this online a month ago but just installed it last week. My WIFI signal is all good from the location of the camera but the camera keeps on disconnecting I even moved the router closer but didn't helped. It is useless having a camera that doesn't work. Very disappointed at this swann product. I also have a swann NVR system (no problem with this system) I just needed this WIFI camera as an addition but its a total disappointment. I thought all swann products works well. what a waste of money :(
Response from swann.comBy Josh V. , Customer Service , June 10, 2022
Hello James Marquez,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Swann seem to be thinking of everything
on October 20, 2023
Posted by: Andy aa
Many many years ago i used to design and sell commercial cctv systems. I havd always had cctv and intruder alarm systems on all my properties along with two properties abroad.
With the purchase of another property in the uk i started to look into upgrading all the systems.
Swann seems to have developed a user friendly solution for cctv and alarm triggering all in one user friendly app.
Setup of the systems and adding additional devices is seemless all because of the very cleaver app.
I hace read a lot of reviews about swann and im pleased I purchased the swann system. Also to satisfy my self that there actually was a customer support service i called them one Saturday morning. And yes i actually spoke with a human who was very helpful.
With the purchase of another property in the uk i started to look into upgrading all the systems.
Swann seems to have developed a user friendly solution for cctv and alarm triggering all in one user friendly app.
Setup of the systems and adding additional devices is seemless all because of the very cleaver app.
I hace read a lot of reviews about swann and im pleased I purchased the swann system. Also to satisfy my self that there actually was a customer support service i called them one Saturday morning. And yes i actually spoke with a human who was very helpful.
Response from swann.comBy LV - Swann Team, October 23, 2023
Hello Andy aa,
Thank you for taking the time to share your feedback with us. Your review gives us more insight into the things we have done correctly to improve your sense of security. We are happy to learn our support team was able to solve your issue and provide you with a positive experience. We hope you continue to enjoy all the great features our systems have to offer. LV - Swann Team
Thank you for taking the time to share your feedback with us. Your review gives us more insight into the things we have done correctly to improve your sense of security. We are happy to learn our support team was able to solve your issue and provide you with a positive experience. We hope you continue to enjoy all the great features our systems have to offer. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
very bad security camera , No Value for money
on May 3, 2020
Posted by: Anonymous
from London
Frequency of use:Daily
could not pass camera junction from external wall . People needs to drill big hole in external wall . Could not pass cable up to hole size (25mm) in external wall .
could get very foggy picture at night duo to both spotlight (once it on), If spotlight switched off then could get black & white picture. and not clear picture.
could not download picture /video from Swann app to our mobile .
Swann Security App only works in mobile , it does not work with PC . This is not really helpful .
could get very foggy picture at night duo to both spotlight (once it on), If spotlight switched off then could get black & white picture. and not clear picture.
could not download picture /video from Swann app to our mobile .
Swann Security App only works in mobile , it does not work with PC . This is not really helpful .
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 2, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann System. Based on the information provided, the set up at your location may have limited to the function of the product. Our support team can better assist. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann System. Based on the information provided, the set up at your location may have limited to the function of the product. Our support team can better assist. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Easy set up, good video but no privacy with app
on November 17, 2019
Posted by: Tina
from Knoxville, TN
Frequency of use:Daily
[This review was collected as part of a promotion.] Set up was fairly simple, I chose the wifi set up. I downloaded the app but I was not a fan that I had to give them access to everything on my phone (camera, audio, contacts, location, etc) to create an account. I tried to mark no on all of it but it would not let me make an account. So strike one there.
I hooked up the security camera to my front door.
The motion detection worked well, and the video quality during the day worked well, the video at night was okay. I couldn't figure out when the spotlight would come on.
Con: if you get too far away from the device with my phone it no longer is paired.
So not not bad but not great. I have no other security systems to compare to this.
I hooked up the security camera to my front door.
The motion detection worked well, and the video quality during the day worked well, the video at night was okay. I couldn't figure out when the spotlight would come on.
Con: if you get too far away from the device with my phone it no longer is paired.
So not not bad but not great. I have no other security systems to compare to this.
Response from swann.comBy Josh V., Customer Service , November 19, 2019
Hello,
Thank you for reaching out to us and providing your feedback, We are glad to know you found our security solution easy to install. Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. We are sorry to hear about the issues you faced when having to allow access to your personal information on your device. This is required in order for the application to run as developed. We will forward your feedback to be reviewed to help improve the platform for users all around.
Please know your feedback is truly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback, We are glad to know you found our security solution easy to install. Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. We are sorry to hear about the issues you faced when having to allow access to your personal information on your device. This is required in order for the application to run as developed. We will forward your feedback to be reviewed to help improve the platform for users all around.
Please know your feedback is truly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Crystal Clear Pictures Great Features, 2 way talk, siren,weatherproof
on February 18, 2020
Posted by: Anonymous
from hagerstown,MD
Frequency of use:Daily
[This review was collected as part of a promotion.] The Swann Spotlight Outdoor Security Camera is excellent value for your money, providing tons of array of security features and a tough, weather-proof design that is well suited to outdoor use.Once you get use to the app, you will master it in no time. The sturdy design, outdoor accessories, and extensive set of security sensors ensure that the Spotlight Outdoor camera is a good, affordable option for keeping an eye on your garden or other areas outside your home.
Here are some of the wonderful features
Features
Powered WiFi Connection
Full HD Resolution
True Detect Heat & Motion Sensing
Night vision up to 32ft
Free recording to the cloud
Smart phone control & alerts
Wide 110 degree viewing angle
2-way audio
Works with Alexa and Google
1 year warranty
Weatherproof - indoor/outdoor
Full HD Resolution
True Detect Heat & Motion Sensing
Night vision up to 32ft
Free recording to the cloud
Smart phone control & alerts
Wide 110 degree viewing angle
2-way audio
Works with Alexa and Google
1 year warranty
Weatherproof - indoor/outdoor
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great Security Camera
on February 17, 2020
Posted by: ernest0504
from Myrtle Beach
Frequency of use:Daily
[This review was collected as part of a promotion.] I had this this last week and only had the time today to set up. Set up was easy but I just wish it is wireless. The video quality and sound is crystal clear. I love the features to be honest especially the siren and the light. The inly thing I don’t like about this is that, you cannot have a control with the notification like if you just wanna get notification for all the motion but you also get notification for sound and you can’t control it. But overall, this product is wonderful. Highly recommended!
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , February 18, 2020
Hello Ernest0504,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann 1080p Spotlight Outdoor Security Camera.Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann 1080p Spotlight Outdoor Security Camera.Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com