Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Average customer rating
4.1
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
135
4 Stars
48
3 Stars
20
2 Stars
10
1 Star
27
64%of customers recommend this product.
(
53 out of
83)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wired Spotlight Surveillance Camera - White
Customer Rating
5
Great system
on May 11, 2022
Posted by: Wire wolf
from Ballymena n. Ireland
Owned for several months and really pleased with the system
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great camera
on May 11, 2022
Posted by: Carlie
from Barbados
Love this camera. The recording servers are some of the best.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
2
Average
on May 11, 2022
Posted by: Wombat1985
from Melbourne Australia
Frequency of use:Daily
My device will often go off line . It is not possible to identify faces . Nor will it show vehicle number plates close even . In process of finding new device as I’m disappointed
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 17, 2022
Hello Wombat1985,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issues you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Powered Wi-Fi Spotlight Security Camera with Sensor Lighting. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issues you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great Support
on May 11, 2022
Posted by: Texas T
If you don’t know how to set up your router and wifi. Don’t blame Swann for issues. This is a great system with the best support.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Easy to use
on May 11, 2022
Posted by: Soxy
from Melbourne
Frequency of use:Daily
Easy and clear to use
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Good detection
on May 11, 2022
Posted by: Sha Cha
from Sydney
Frequency of use:Daily
I am happy with the product
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Good
on May 11, 2022
Posted by: mrsanman
from Alexandria La
About this year ago and enjoy it sometime I lose it how to re-install
I would recommend this to a friend!
Response from swann.comBy Customer Service , May 23, 2022
Hello Mrsandman,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Love checking on and checking in with these cameras. Feel like friends watching the houses
on May 12, 2022
Posted by: MaxGeo
I did not want this service and I’ve completely reversed my position. My whole family loves “checking the lake”
Written by a customer while visiting swann.com