Customer reviews from frigidaire.com
Frigidaire - Gallery 22.4 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4.1
(418 Reviews)
Rating breakdown 418 reviews
5 Stars
229
4 Stars
104
3 Stars
31
2 Stars
24
1 Star
30
80%of customers recommend this product.
(
113 out of
142)
Customer Reviews for Frigidaire - Gallery 22.4 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
3
Functional design but way too NOISY!!!
on April 16, 2019
Posted by: Not for me
from Calgary Alberta
I really like the layout although the bottom long drawer in the fridge part comes off track easily and is a real pain to get back in place.
Mostly I am very disappointed with the noises this refrigerator makes. Constant popping, gurgling, knocking and seldom silent it drives me crazy. From reading other reviews I know the manufacturer says noises are normal, surrounding floors and cabinets can contribute, etc. I have been in other people’s houses where they have similar cabinetry and flooring but a different manufacturer and their fridges are not nearly as noisy. Also, the temperature is not accurate. Everything was freezing at the back when it was set to factory setting and yes I made sure nothing was blocking the vents in the tower. There was actually ice forming on the tower vents. I have the fridge temperature set at 41F in order to keep it from freezing.
I would not buy this fridge or this brand again. I also have the gallery ceramic top stove and it is utterly disappointing as well.
Mostly I am very disappointed with the noises this refrigerator makes. Constant popping, gurgling, knocking and seldom silent it drives me crazy. From reading other reviews I know the manufacturer says noises are normal, surrounding floors and cabinets can contribute, etc. I have been in other people’s houses where they have similar cabinetry and flooring but a different manufacturer and their fridges are not nearly as noisy. Also, the temperature is not accurate. Everything was freezing at the back when it was set to factory setting and yes I made sure nothing was blocking the vents in the tower. There was actually ice forming on the tower vents. I have the fridge temperature set at 41F in order to keep it from freezing.
I would not buy this fridge or this brand again. I also have the gallery ceramic top stove and it is utterly disappointing as well.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 18, 2019
Hi, Not for me!
We certainly apologize that you are not fully content with your purchase. We take pride in producing quality products to meet our consumer’s needs and your feedback does not go unnoticed. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
We certainly would like to assist you with any concerns you may have, to turn your experience around. At your convenience, please contact us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST, so that we are able to do so.
Kindly,
Ciara
We certainly apologize that you are not fully content with your purchase. We take pride in producing quality products to meet our consumer’s needs and your feedback does not go unnoticed. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
We certainly would like to assist you with any concerns you may have, to turn your experience around. At your convenience, please contact us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST, so that we are able to do so.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the smudge proof stainless!
on July 25, 2019
Posted by: Nancy C 1961
[This review was collected as part of a promotion.] Having the smudge proof feature is a lifesaver especially with three young grandkids. We adjusted shelves according to our needs and it’s plenty big enough. Having built in ice maker is a great feature we never had before.
Written by a customer while visiting frigidaire.com
Customer Rating
5
The Perfect One!
on August 26, 2019
Posted by: Torrey
[This review was collected as part of a promotion.] After looking at lots of refrigerators in stores and searching online, I finally found the perfect one. I wanted a classic look for my new kitchen and one without the water dispenser. I also wanted a counter-depth refrigerator which is not easy to find. My new Frigidaire has met and exceeded all my expectations. It is smart-looking and has all the features I needed in my new kitchen.
Written by a customer while visiting frigidaire.com
Customer Rating
1
One complaint
on September 12, 2019
Posted by: no nickname necessary
[This review was collected as part of a promotion.] Food in back half of refrigerator section will freeze. All shelves are "guilty". covered drawers are OK. Moving "set" temperature any warmer than 39º leaves the front half and doors too warm. I plan on setting up some sort of foam "buffers" in front of cold air outlets, but that is simply compensating for poor design.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 13, 2019
Hi, Nickname!
Thank you for your feedback. We are sorry to hear you are seeing an extended frosting issue in your refrigerator cabinet! Delicate items too close to the back vents may freeze, particularly if they or other nearby objects are blocking the airflow from spreading to the rest of the cabinet. Fruits and vegetables should be kept in the crisper drawers for the best results! Try rearranging some of the items to see if you can get better air circulation. If you need any further assistance, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for your feedback. We are sorry to hear you are seeing an extended frosting issue in your refrigerator cabinet! Delicate items too close to the back vents may freeze, particularly if they or other nearby objects are blocking the airflow from spreading to the rest of the cabinet. Fruits and vegetables should be kept in the crisper drawers for the best results! Try rearranging some of the items to see if you can get better air circulation. If you need any further assistance, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Loud in every way
on September 17, 2019
Posted by: Bill Stockton
[This review was collected as part of a promotion.] I bought this a little over a month ago & wish I would have researched the reviews, this refrigerator is so loud, when it is filling with water to make ice, it will literally wake you up at night.......
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, September 19, 2019
Hello Bill. Thank you for your time and recent business with us! As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Your new, high-efficiency refrigerator may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable. If needed, our team can be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great fridge
on September 24, 2019
Posted by: Jman716
[This review was collected as part of a promotion.] Replaced our old fridge with this one. Very nice improvement
Written by a customer while visiting frigidaire.com
Customer Rating
1
We ordered this twice and still doesn't work
on October 1, 2019
Posted by: JReyn
We ordered this and all our food on top shelves freeze even when we put the temperature up. You sent us a second one and have had two weeks and its doing the same thing...Not happy at all.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, October 4, 2019
Hi, JReyn!
Thank you for your feedback. We are sorry to hear that you are still experiencing a freezing issue! The refrigerator pumps in cold air from the vent at the top of the refrigerator, after which the air will naturally spread to the lower parts of the cabinet to cool the entire space. However, if you have a lot of items clustered on the top shelf around the vent, the air may get trapped in freezing pockets around these items. We would recommend rearranging items on the top shelf to allow for better airflow, and to keep delicate items away from the direct air. If you need any further assistance, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for your feedback. We are sorry to hear that you are still experiencing a freezing issue! The refrigerator pumps in cold air from the vent at the top of the refrigerator, after which the air will naturally spread to the lower parts of the cabinet to cool the entire space. However, if you have a lot of items clustered on the top shelf around the vent, the air may get trapped in freezing pockets around these items. We would recommend rearranging items on the top shelf to allow for better airflow, and to keep delicate items away from the direct air. If you need any further assistance, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
Noisiest fridge ever
on November 8, 2019
Posted by: 12345Steve12345
Bought just under a year ago and since new makes shockingly loud noises constantly but generally runs quietly and maintains proper temperatures. I attribute that to the new energy saving features but I would not buy this model again.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, November 11, 2019
Hello Valued Customer. We appreciate you taking the time to share your feedback. You are correct, with the new high-efficiency compressors, you may experience some sounds you are not familiar with. Should you need any assistance in the future, please give our team a call. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com