Customer reviews from frigidaire.com
Frigidaire - Gallery 22.4 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4.1
(418 Reviews)
Rating breakdown 418 reviews
5 Stars
229
4 Stars
104
3 Stars
31
2 Stars
24
1 Star
30
80%of customers recommend this product.
(
113 out of
142)
Customer Reviews for Frigidaire - Gallery 22.4 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
Excellent Fridge
on May 30, 2018
Posted by: campodan
from North Carolina
[This review was collected as part of a promotion.] This fridge was included in our new house purchase and we couldn't be happier. This is our second French Door w/ bottom freezer and we love it. One of the best things about this fridge are the rubber mats that sit in the door shelves - makes cleaning them a breeze!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great fridge
on February 18, 2019
Posted by: Toothdoc1
from Mokena, Il
[This review was collected as part of a promotion.] This fridge totally fulfilled our needs and expectations. Exactly what we wanted.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don't buy this
on February 18, 2020
Posted by: No Nickname Jr
[This review was collected as part of a promotion.] Freezer door not level & is not adjustable. Bottom basket in freezer far more difficult to remove than manual states. Even harder to alain back in. Upper freezer shelf so small it has little purpose but to take up space. I know these issues in freezer as I've had to defrost it. That's because after a power surge it does not power back on for a long time. How long? Don't know, reset it prior to auto but not soon enough to prevent icing.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 20, 2020
Hi, No Nickname Jr!
We apologize for any matters you have experienced with your refrigerator and thank you for bringing it to our attention. Based on the information provided, we were able to see that a resolution has been provided pertaining to your concerns.
We have also reached out to you personally pertaining to the resolution. Feel free to check your email at your convenience.
Kindly,
Ciara
We apologize for any matters you have experienced with your refrigerator and thank you for bringing it to our attention. Based on the information provided, we were able to see that a resolution has been provided pertaining to your concerns.
We have also reached out to you personally pertaining to the resolution. Feel free to check your email at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
ok
on June 24, 2020
Posted by: AUDN
[This review was collected as part of a promotion.] Well it seems to be a bit inconsistent in temperature but you have to be very careful about not putting anything too close to the bilateral venting system that runs the length of the machine. I like my milk in the body of the fridge but the shelves are about 1/8 in too close so you have to tip the bottle to get it out rather that just slide it out. There are lots of shelves and door room but not room to put a watermelon and a jug of milk together without removing a shelf. The deli drawer doesn't seem to be made as sturdy as the crisper drawers. The veg/fruit drawers are why I bought this fridge as they are well made and a bit larger in comparison to other brands.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 2, 2020
Hello, AUDN!
Thanks for taking the time to provide your feedback. We will be happy to pass on your concerns to our design and engineering teams! Please reach out to us if you need further assistance.
Bianca
Thanks for taking the time to provide your feedback. We will be happy to pass on your concerns to our design and engineering teams! Please reach out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Breaks in the first few months of usage, with a joke warranty process
on September 22, 2020
Posted by: Garretisangry
[This review was collected as part of a promotion.] I bought this fridge a few months ago, and it was working astonishingly. I have a whole home full of frigidaire products, with only 1 breaking, so I had great confidence in this fridge, considering it is one of the top of the line fridges out there. However, I was wrong. The refrigerator has stopped cooling for about a month now, and the warranty process is outrageous. Its unbelievable to not have fresh milk at the ready for our newborn for almost a month because our fridge won't cool anything.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 20, 2020
Hi, Garretisangry
We completely understand having a working refrigerator is important to your family. We deeply apologize for your experience with this model. We are happy to see that we have been able to make things right for you and your family. Please reconnect should you have additional questions or concerns, by calling 800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Kindly,
R'Shaye
We completely understand having a working refrigerator is important to your family. We deeply apologize for your experience with this model. We are happy to see that we have been able to make things right for you and your family. Please reconnect should you have additional questions or concerns, by calling 800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poorly engineered
on October 27, 2020
Posted by: Patti80
[This review was collected as part of a promotion.] My brand new French door refrigerator gave me trouble from the start. The filter for the ice maker leaks when it is filling to make cubes. It is installed properly, not under Frigidaire’s warranty, but will not function without leaking, therefore I buy my ice till I can get it fixed. Also the door mullion will not stay properly seated no matter how much I adjust it., If someone, other than a family member opens or closes the door, air escapes due to the mullion not working . Condensation accumulates on the door and it becomes very inefficient . I would not recommend this item. It looks great, but doesn’t function properly
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, November 1, 2020
Hello, Patti80!
Thank you for reaching out to us. We sorry to hear of the issues with the refrigerator water leaking and of the mullion not seating properly. We see that you've been in touch with us and service has been scheduled. If this does not resolve your issues, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for reaching out to us. We sorry to hear of the issues with the refrigerator water leaking and of the mullion not seating properly. We see that you've been in touch with us and service has been scheduled. If this does not resolve your issues, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Sorry I chose this company
on February 19, 2021
Posted by: More 12
I bought this 2 months ago And I hate the noise in my refrigerator make 24/7. The customer service is the worst ever had in my Entire life.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 28, 2021
Hi, More!
Thanks for sharing your experience; we're sorry to hear that the noise levels in your fridge have become bothersome! It is normal for the high-efficiency components to make sounds and run a bit more often, indicating that the refrigerator is operating as it should. I do see that we confirmed the noises you were hearing were part of normal operations and sent out a technician to double check! We understand these sounds may take some getting used to; the following video should help identify what you are hearing: https://youtu.be/Qbm-4N-T-YA.
Best,
Ashton
Thanks for sharing your experience; we're sorry to hear that the noise levels in your fridge have become bothersome! It is normal for the high-efficiency components to make sounds and run a bit more often, indicating that the refrigerator is operating as it should. I do see that we confirmed the noises you were hearing were part of normal operations and sent out a technician to double check! We understand these sounds may take some getting used to; the following video should help identify what you are hearing: https://youtu.be/Qbm-4N-T-YA.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
Nice refrigerator but it has a design flaw with the automatic ice maker.
on April 9, 2021
Posted by: Len65
[This review was collected as part of a promotion.] We bought this recently and found that when the ice bucket fills up that every time you slide out the drawer the ice cubes spill over the back of the bucket and slide out onto the kitchen floor. We had the repair service out but there is no repair for this currently. It is really annoying as you have to remember to turn off the automatic ice maker before it fills the ice bucket so that you keep the cubes low enough in the bucket to the metal arm doesn't push the cubes over the back of the bucket spilling them down the back of the refrigerator.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 21, 2021
Hi, Len65!
Thank you for sharing your feedback! We're sorry to hear the ice bucket is giving you some trouble. It can help to periodically shift the ice around when its being gathered so it sits evenly and doesn't pile up at the back. If you have any further questions or concerns, feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Thank you for sharing your feedback! We're sorry to hear the ice bucket is giving you some trouble. It can help to periodically shift the ice around when its being gathered so it sits evenly and doesn't pile up at the back. If you have any further questions or concerns, feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Written by a customer while visiting frigidaire.com