Customer reviews from frigidaire.com
Frigidaire - Gallery 22.4 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4.1
(418 Reviews)
Rating breakdown 418 reviews
5 Stars
229
4 Stars
104
3 Stars
31
2 Stars
24
1 Star
30
80%of customers recommend this product.
(
113 out of
142)
Customer Reviews for Frigidaire - Gallery 22.4 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
3
reset button feature
on July 19, 2021
Posted by: seven seven
[This review was collected as part of a promotion.] i keep having to reset this refrigerator after a power outage
Written by a customer while visiting frigidaire.com
Customer Rating
1
Everything is falling apart
on August 29, 2021
Posted by: Haroon2828
[This review was collected as part of a promotion.] I bought this and received this in June 2019, within the first year stuff started falling apart. After that 1 year warranty ran out it was now my responsibility to pay for this everything that is falling apart, which would cost me over half the value of the fridge. The freezer gasket will not seal any longer, the fruit drawer track has broken and the wheels are falling off and lastly the flap that created the seal between the French doors also broke. I don't want to pay for all of these repairs 2 years into the life of a fridge that should last over 10 years. I replaced my LG fridge as I did a reno and bough all new appliances, my LG fridge is in my basement still going strong after 10 years with no issues. Maybe mine is a lemon, but I expect more out of frigidaire, and not at my cost. Honestly, we take care of our stuff, this is not user error, this is a quality issue.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, August 31, 2021
Hello, Haroon2828. We're sorry to learn you’re having this experience with your fridge. We take pride in manufacturing quality appliances, and we never like to see an owner unhappy. We would like to hear more about your concerns and take another look! We’ve sent you an email so we can more easily communicate. Also, to protect your investment and to guard against any unusual problems that may occur outside of warranty beyond usual wear and tear, along with alleviating any out-of-pocket expenses, we recommend purchasing an extended service agreement. Our agents at 800-265-8352 will be happy to provide a personalized quote. Thanks again for your feedback, and we look forward to working with you. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
spacious compartments in the fridge area
on April 18, 2019
Posted by: robert colalillo
from vaughan, ontario
[This review was collected as part of a promotion.] i bought this refrigerator in February 2019, we had to replace the ice maker valve, too noisy!, ice cubes jumps out the tray falling at bottom of the freezer
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 19, 2019
Hi, Robert Colalillo!
We appreciate you taking the time to share your feedback with us and apologize for your experience. Please know that we strive to produce quality products, and your feedback does not go unnoticed. As our design, and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
If you are still currently experiencing any matters with your ice maker or have any other concerns, do not hesitate to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
We appreciate you taking the time to share your feedback with us and apologize for your experience. Please know that we strive to produce quality products, and your feedback does not go unnoticed. As our design, and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
If you are still currently experiencing any matters with your ice maker or have any other concerns, do not hesitate to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very attractive but horrible design
on August 30, 2020
Posted by: Bellajo
This is exactly what I wanted. It pretty and fits my space perfectly. It has a clean face with ice maker in freezer. The freezer is the WORST design ever! Every time we open the freezer drawer all the ice falls out all over the floor. Also the cubes stick together in long strips as they come out of the machine before hitting the kitchen floor. Huge disappointment.
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, October 5, 2020
Hello, Bellajo! It’s great to hear you love the design of your new refrigerator. We are sorry to hear about this issue with your ice maker, but we would like to get this resolved as quickly as possible. For the quickest solution, please chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Best Regards, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor Ice maker
on June 27, 2017
Posted by: Dissappointed2
from Utah
[This review was collected as part of a promotion.] After the first week a cable harness came loose and block the cooling fan. It was easy to fix. My biggest gripe about this refrigerator is it's lack of ability to make ice. It only makes enough ice for one person a day. We have to constantly go out and buy bags of ice for our needs.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, June 28, 2017
Thank you for taking the time to share your refrigerator experience, Dissappointed2. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice Fridge
on December 15, 2020
Posted by: Kass
[This review was collected as part of a promotion.] Great replacement of a Subzero for a fraction of the cost.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Nice but icemaker problems suggest poor choice
on July 12, 2016
Posted by: Southshore123
from Hull, MA, United States
I've had this fridge nearly 2 years. The icemaker was repaired once under warranty, I took it all apart once and defrosted it, and now, every couple of months I have to empty it out and turn it off for a few days when it starts to freeze up again. I would never make this choice again.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor Choice
on September 19, 2016
Posted by: MBeach
from Manhattan Beach, CA, United States
I've had this refrigerator for about a year and a half and its a lemon! The water dispenser leaks and the water dispensed is not cold. Bad purchase.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, September 20, 2016
Hi MBeach, thank you for sharing your experience with us. Are you able to complete a few trouble shooting steps? If so, you can check if the water is coming from your ice chute. If the door to your ice chute is not sealing properly, you may see moisture or ice build-up. If the ice chute is not the culprit, your refrigerator's water valve may need to be replaced. If you see a rapid increase in water dripping in the tray, I recommend turning your water valve at the rear of your refrigerator. I would keep the water valve off until your appliance is properly diagnosed and repaired. Hope this helps! -Jennifer
Written by a customer while visiting frigidaire.com