Customer reviews from kitchenaid.com
KitchenAid - 9 Cup Food Processor - KFP0918 - Contour Silver
Average customer rating
4.3
(137 Reviews)
Rating breakdown 137 reviews
5 Stars
98
4 Stars
18
3 Stars
3
2 Stars
4
1 Star
14
87%of customers recommend this product.
(
112 out of
129)
Customer Reviews for KitchenAid - 9 Cup Food Processor - KFP0918 - Contour Silver
Customer Rating
1
Cheap Cheap Cheap
on February 8, 2021
Posted by: Laurina
from London, ON
Had this for about 1 year, and today the plastic container fell apart in my hand....handle just came right off, little screws that were attached to plastic parts broken....so cheaply made. AVOID
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , February 10, 2021
Greetings, Laurina!
We are so very sorry to hear that your Kitchenaid food processor has broken. Thank you for taking the time to contact us about your concerns. We understand that it is upsetting to have an appliance fail to meet your expectations and needs. We sincerely apologize to you and want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 242119361. We look forward to hearing from you and wish you a marvelous day! Thank you, - Andrea
We are so very sorry to hear that your Kitchenaid food processor has broken. Thank you for taking the time to contact us about your concerns. We understand that it is upsetting to have an appliance fail to meet your expectations and needs. We sincerely apologize to you and want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 242119361. We look forward to hearing from you and wish you a marvelous day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Stopped working after 3 months
on March 26, 2021
Posted by: Drew2
from Tampa
[This review was collected as part of a promotion.] Bought at the end of December, stopped working in March. It will no longer turn on.
Response from kitchenaid.comBy saurbcl, KASA, March 29, 2021
Dear Drew2,
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#243844562 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid Food Processor. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#243844562 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Review Team
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst experience ever
on March 29, 2021
Posted by: mazia2
from Montreal, QC
The food processor started smoking the very first time I used it. I unplugged it and the next day when plugged it in it wasn't working anymore. No luck with the customer service phone number provided on the website. Tried the live chat and it's been more than a week that I'm waiting for a specialist to call me. Very unsatisfied with the product and the customer service.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , March 31, 2021
Hello there, mazia2!
We are so very sorry to hear about the unfortunate experience you have had with your Kitchenaid food processor. Thank you for taking the time to reach out to us with your concerns about your food processor smoking. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize to you for that. You are a valued Kitchenaid customer and we want to help you. Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 243910564. We look forward to hearing from you and hope you have a fabulous day! Thank you, - Andrea
We are so very sorry to hear about the unfortunate experience you have had with your Kitchenaid food processor. Thank you for taking the time to reach out to us with your concerns about your food processor smoking. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize to you for that. You are a valued Kitchenaid customer and we want to help you. Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 243910564. We look forward to hearing from you and hope you have a fabulous day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features!
on April 9, 2022
Posted by: Claudinho
from Miami FL
[This review was collected as part of a promotion.] I bought it in July 2021 and I am very satisfied with it up to now!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not build to last longer
on July 24, 2022
Posted by: Sohail
from Vancouver
Bought this less than 2 years ago, was doing OK so far but suddenly broke down. Was not expecting this only last for that short period. Checked videos online and found that there is some known issue with this brand and model
Response from kitchenaid.comBy RICEJR, CA SOCIAL CARE, July 26, 2022
Oh no, Sohail! We are so sorry for the issues you are experiencing with your KitchenAid Food Processor. Please allow us the chance to look into this for you and see how we can assist! Kindly send us an email at canadasocial@kitchenaid.com with your model and serial number, your phone number, and your review ID (259727713). Thank you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
5
My Second KitchenAid Food Processor
on October 30, 2020
Posted by: Tealassie
from SC
I had my first KitchenAid food processor for over 10 years, and really liked it. It still works, but I wanted a bigger, more improved model. I love my new model. Its so easy to use, and has features some more expensive food processors do not, like a low speed, and handy storage inside the unit. It chops evenly and quickly, and is easy to clean. I hope it lasts me for many years.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Thumbs DOWN
on September 28, 2020
Posted by: WatermeLonE
from Sacramento, CA
I purchased the 9 cup food processor 3 days ago. I tried to use it to make biscuits. The motor stopped in the 3rd pulse. Then the lid cracked when it was dropped. Such a disappointment from such a good quality mixer.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Consumer Affairs, September 29, 2020
Hi WatermeLonE, Thank you for providing feedback on your Food Processor. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 for further assistance.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A great example of design and safety
on July 9, 2020
Posted by: Arya’s dad
from Chicago
[This review was collected as part of a promotion.] The food processor is something I didn’t realize I needed until I did. Over the years I have had a few processors and never really used them. But as I became a little more adventuresome, I realized that I needed both a processor and a good one. It is spacious and about as much of a surprise as one could want. It even kneads dough! And the bread from that dough was excellent. But it is also so diversified that it only took minutes to mix a a pesto sauce fit for a king or queen as the case may be. It is smartly designed with safety in mind. Most importantly, it is as easy to use as it is to clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com