Customer reviews from otterbox.com
LifeProof - NXT Case for Apple iPhone 11 Pro - Rose Oil
Average customer rating
3.6 out of 5
3.6
(56 Reviews)
Open Ratings Snapshot
Rating breakdown 56 reviews
5 Stars
24
4 Stars
7
3 Stars
10
2 Stars
11
1 Star
4
70%of customers recommend this product. 
(
39 out of 56
)
Best Buy Privacy Policy
Customer Reviews for LifeProof - NXT Case for Apple iPhone 11 Pro - Rose Oil
Customer Rating
4 out of 5
4
High Design
on October 25, 2019
Posted by: Artperson
Verified Purchase:Yes
This case is beautiful - slender, understated, sleek. However, there is no face on it and it is not water resistant, so I had to return it! And I regret it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Slim and powerful
on November 2, 2019
Posted by: Tiffany
Verified Purchase:Yes
I bought this case for my husbands new iPhone 11 pro. I was on the hunt for awhile looking for a case to give the protection he needed but also be slim and not a huge box like all the other “protective“ cases were! I think I found it with this case. It’s slim and still protects very well! (So far)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Good but not great.
on October 9, 2019
Posted by: Travis
Verified Purchase:Yes
I bought this case with somewhat neutral expectations and while the case didn’t impress me it didn’t totally disappoint me. For the most part it feels pretty solid and there’a no doubt that it could compete for a top 5 spot for best minimalist cases. No issue with a couple different screen protectors to include the Bodyguardz edge to edge offering. I think my biggest gripe is that the case showed up looking like it had been through a couple pockets and slid around on some countertops. The case plastic isn’t quite up to par with other offerings.
I would recommend this to a friend!
Response from otterbox.comBy LifeProof, Customer Service Team, October 14, 2019
Hi, Travis!

We're sorry to hear that your NËXT case has let you down a little bit! We appreciate the feedback, and we'll be sure to get it passed up the ladder to our engineers. Go ahead and give us a ring at 1-888-533-0735, and we'd be more than happy to get you a case that actually looks new!

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Bean fall
on October 5, 2019
Posted by: Huckleberry
Verified Purchase:Yes
Hey, only got it last week and the day I’m asked to review it I actually dropped it smash bang boom and it’s all good, I was reaching for the Packet of beans in the hardware and of she flew but it’s all good, was a decent drop onto concrete but zero damage ))) woohoo
Pros: Camping
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Almost perfect
on July 20, 2020
Posted by: Sam907
Verified Purchase:Yes
This is my favorite case but my new one doesn’t seem to click together all the way on the lock button side
I would recommend this to a friend!
Response from otterbox.comBy LifeProof, Customer Service Team, July 24, 2020
Hi, Sam!

We're sorry to hear that your NËXT case isn't closing fully! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Perfection for my new iPhone 11 Pro
on December 16, 2019
Posted by: 8901
Verified Purchase:Yes
I bought this for my new iPhone as I am prone to the odd fumble or two. It hasn’t been tested yet
It has a nice slim feel in my hands, it doesn’t feel chunky or heavy
Really happy with it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Stylish and Secure
on October 11, 2019
Posted by: Brandon G
Verified Purchase:Yes
Long time Lifeproof customer. I have always used the FRE model, my phone is my baby so the peace of mind with full protection was my go to, but at the time I got my new iphone 11 pro, they did not have the FRE model available. I went outside of my bubble of familiar comport and got a model I had never used before, the NEXT. I had always felt like the FRE was a fortress. This NEXT case feels like an extension of my phone and I love it! Not clunky, very sleek. With a screen protector slapped in there, I have my full protection back without the feeling of having my phone in some kind of tank case. One small complaint however would be that the edges feel loose? If I grab my phone around the edges, sometimes I get a creaky plastic noise. Very small con, and I am sure it’s nothing to be worried about, this is the only thing I believe that holds this case back from being PERFECT! Maybe a revised NEXT model in the future? Thanks Lifeproof!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Across the country to the mines and back!
on January 2, 2020
Posted by: Bobby Gee
Verified Purchase:Yes
Bought It a week before Xmas, fits like a glove as the previous model. Only bad bit is the sides squish in and makes the case feel flimsy.
Pros: Exploring, Camping
I would recommend this to a friend!
Response from otterbox.comBy LifeProof, Customer Service Team, January 3, 2020
Hey, Bobby!

We're sorry to hear about your frustration with your NËXT case! While that case may creak a little from time to time, rest assured that case is still providing the same protection that LifeProof is known for.

If you run into any other issues with your case, please don't hesitate to reach out to us at 1-888-533-0735, and we can get you taken care of.

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
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