Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple® iPhone® 11 - White Marble
Average customer rating
4
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
137
4 Stars
43
3 Stars
37
2 Stars
20
1 Star
17
75%of customers recommend this product.
(
176 out of
235)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple® iPhone® 11 - White Marble
Posted by: joannet66
Verified Purchase:Yes
Great case, my phone feels well protected, looks smart. The pop is a great stand and avoids me dropping the phone which is normally inevitable for me
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JoJo
Verified Purchase:Yes
Great case. Looks and feels good, the pop socket is a nice touch. I gave 3 stars because it’s a little pricey and it makes the sleep button way too touchy and sensitive. Constantly messes with game play.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , January 7, 2020
Hi, JoJo!
We're sorry to hear about the frustrations you've had with your Otter + Pop Symmetry Series case! We'll be sure to get your thoughts passed along to our design team. If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about the frustrations you've had with your Otter + Pop Symmetry Series case! We'll be sure to get your thoughts passed along to our design team. If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ateju
Verified Purchase:Yes
It’s sturdy, sleek, it protects the back and the front of the phone. The pop socket is well positioned so you can hold the phone comfortably, BUT, there is a design flaw. When you place the phone on a flat surface with the pop socket out (like everybody does when on a face to face call), any slight movement or tapping on the screen makes the phone fall backwards....
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 21, 2020
Hi there!
We're sorry to hear about any frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bluebear22u
Verified Purchase:Yes
The pop socket is not centered. When trying to use it as a stand it tips over. Bad product design.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 4, 2020
Hey!
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any other problems with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any other problems with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: ktmac21
Verified Purchase:Yes
I just got this case and I like it. It's my first time having a pop feature, so I am getting used to that, love it for photos! I will say, the color has a bit more of a pink/fuchsia hue than I expected (the photo online is very clearly purple, looks like a purple defender case I used to have for my old android). One feature I've liked on previous otterboxes that this one lacks is the rubber stopper to cover where your charger plugs in. Overall seems like a good product, but a little different than what I expected.
Written by a customer while visiting otterbox.com
Posted by: Cubsnut13
Verified Purchase:Yes
I’ve had many other Otter Box phone covers in the past. They’ve all worked as I had expected. The only issue I have with the new version with the integrated Pop Socket is that it is not centered on the back of the case. It cannot be turned in the horizontal position to place it on a table or deck to watch a video. It falls over. That is my only issue. Minor, but, it should be tweaked on the next versions.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , May 12, 2020
Hi there!
We're sorry to hear about the frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about the frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Newp
Verified Purchase:Yes
Just got this in the mail, it’s a big case but very sturdy, and the pop socket helps with battling the chunkiness.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kristen
Verified Purchase:Yes
I won’t buy any case other than the symmetry! I had never had an issue with protection, and they come in the best styles. I especially love this pop socket one because it is sleek enough that it can still fit in your back pocket without getting stuck. Five stars from me!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com