Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple® iPhone® 11 - White Marble
Average customer rating
4
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
137
4 Stars
43
3 Stars
37
2 Stars
20
1 Star
17
75%of customers recommend this product.
(
176 out of
235)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple® iPhone® 11 - White Marble
Posted by: SuziQ
Verified Purchase:Yes
I purchased this PopSocket for my iPhone 11 knowing that it would protect my expensive investment. I love the feel of this case in my hand and the PopSocket makes it feel secure while holding. And the fact that this makes the phone able to sit on it’s side is an added bonus!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Shaver
Verified Purchase:Yes
I always had the impressions that Otter boxes were bulky and unattractive. But was I wrong!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: SaraJ
Verified Purchase:Yes
My original Otterbox with popsocket broke (I feel like it lasted me a while) I knew I would miss it so I ended up buying the exact same one and am happy with it, again!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Phone doesn't stand on side with pop socket
on December 9, 2021
Posted by: Shellb123
Both my husband & I bought this case because of the built in pop socket but I'm returning it. When the socket is out the phone is supposed to lean on it's side but it just falls over. One side stands better than the other but if you breathe it also falls over. SOOO DISAPPOINTING!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 10, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. You can see what that looks like here: https://help.popsockets.com/hc/en-us/articles/360057037991-Otter-Pop-Cases
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. You can see what that looks like here: https://help.popsockets.com/hc/en-us/articles/360057037991-Otter-Pop-Cases
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Emma
Verified Purchase:Yes
If you have larger hands, this case will not work well for you. I was really excited because I love popsockets and I was like best of both worlds with it built in. Well.....I got it and my hand doesn't fit to hold it. The socket is sunk into the case so you lose depth on the pop socket.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 4, 2022
Hey, Emma!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Northern mama
Verified Purchase:Yes
I had the purple one for two years. It was still in good shape. But I wanted to change. Now I have a pink one I’m looking forward to it lasting another two years before I get tired of it.
My husband works out of town and we often video call him and I have toddlers who like to throw my phone around and after two years like I said the purple one was still a good condition I just got tired of it so I got the pink one.
Written by a customer while visiting otterbox.com
Posted by: MB7t2
Verified Purchase:Yes
Love my latest buy. Otterbox Pop Symmetry for IPhone 11 in violet dusk.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Cracks easily
on April 11, 2022
Posted by: SaraLee
Pretty, and I love pop sockets, but mine quickly cracked. Got it replaced and the second one also cracked. Without a terribly hard drop. Unfortunately, I’d never purchase again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 12, 2022
Hi there!
We're sorry to hear about the damage to your Otter + Pop Symmetry Series cases! We appreciate your feedback, and we'll be sure to let our design team know about your troubles. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Otter + Pop Symmetry Series cases! We appreciate your feedback, and we'll be sure to let our design team know about your troubles. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com