Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple® iPhone® 11 - White Marble
Average customer rating
4
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
137
4 Stars
43
3 Stars
37
2 Stars
20
1 Star
17
75%of customers recommend this product.
(
176 out of
235)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple® iPhone® 11 - White Marble
Posted by: Marygrace
Verified Purchase:Yes
I like the looks of the tie dye and thought I’d love the attached pop socket but it’s to big for my small hand. My fingers are too short for it. I would not recommend if you have small hands.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 27, 2020
Hi Marygrace,
We're so sorry this Otter + Pop Symmetry Series case isn't working out for you this time around. We designed this case with specific dimensions to maximize protection and comfort, but we definitely understand that it's not for everybody. If you're looking for something a little different, feel free to check out our other iPhone 11 cases below!
bit.ly/OBiPhone11
Best,
OtterBox Customer Service Team
We're so sorry this Otter + Pop Symmetry Series case isn't working out for you this time around. We designed this case with specific dimensions to maximize protection and comfort, but we definitely understand that it's not for everybody. If you're looking for something a little different, feel free to check out our other iPhone 11 cases below!
bit.ly/OBiPhone11
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sarah G
Verified Purchase:Yes
I ordered the violet iPhone pop symmetry case fir my iPhone 11 and couldn’t be happier with it. It is cute with an ombré effect and is great quality to protect my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Juli
Verified Purchase:Yes
The popsocket didn’t work. My phone kept falling. Had to return
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 26, 2021
Hi, Juli!
We're sorry to hear about your frustration with that Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
We're bummed to hear that your ended up returning your case, but we hope you choose to give us another shot in the future.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with that Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
We're bummed to hear that your ended up returning your case, but we hope you choose to give us another shot in the future.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jacks73
Verified Purchase:Yes
I had this case with an iPhone 7 and loved it. Bought one for my new iPhone 11 and it doesn’t work. The phone is too heavy so when I prop it up to watch tv it just falls over.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 31, 2021
Hi there!
We're sorry to hear that you're not loving your new Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. If you continue to have issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving your new Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. If you continue to have issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Motivator
Verified Purchase:Yes
Works Well but Pop Out should be more to the middle or slightly towards top. Overall a Good Phone Protector
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kelly K 17
Verified Purchase:Yes
I’m a big fan of OtterBox but I’ve never had a pop on my phone. I don’t use it a lot but the case is so pretty and reliable, as expected. I also like that it’s not big and bulky.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: AileenLB
Verified Purchase:Yes
My husband gifted me this Otterbox case for my birthday and I truly love it. It is very durable and protective, more so than the previous ones I’ve had. Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Best Case I’ve Ever Bought
on July 27, 2021
Posted by: buyer17
I’ve dropped my phone off counters and tables 5 ft and higher with this case on and not a single crack or scratch. The pop socket is so convenient and really comes in handy when Im trying to watch Netflix. Definitely recommend!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com