Customer reviews from otterbox.com
LifeProof - NXT Case for Apple iPhone 11 - Raspberry Ice
Average customer rating
3.8 out of 5
3.8
(87 Reviews)
Open Ratings Snapshot
Rating breakdown 87 reviews
5 Stars
50
4 Stars
6
3 Stars
8
2 Stars
11
1 Star
12
68%of customers recommend this product. 
(
54 out of 80
)
Best Buy Privacy Policy
Customer Reviews for LifeProof - NXT Case for Apple iPhone 11 - Raspberry Ice
Customer Rating
1 out of 5
1
multiple cases leak
on May 10, 2022
Posted by: john may
I have had iPhone 11 case replaced 3 times and purchased 2 others they all have started leaking around the front I do work around a lot of water, but the phone doesn't get submerged in water just has moisture around it
Pros: Boating, motorcycling, Skiing, Snowboarding, Skateboarding, wakeboarding, Road Cycling, Hiking, Motocross, Rock Climbing, Surfing
Response from otterbox.comBy LifeProof, Customer Service Team, May 11, 2022
Hi, John!

We're sorry to hear about your frustration with your NËXT case! While this case will provide your phone with the drop, dust, and snow protection that LifeProof is known for, it isn't designed to be a waterproof case. If that's something you're interested in, we'd recommend checking out our FRĒ case here: https://www.lifeproof.com/en-us/waterproof-iphone-11-case-green/77-62487.html?dwvar_77-62487_color=Chalk%20It%20Up&cgid=iphone-11

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Hey like it says Life Prooof
on February 11, 2021
Posted by: Carlos
Verified Purchase:Yes
The best phone protection you can get I know is cost a little more is worth every penny thanks for been here Life Proof great product...
Pros: Boating, motorcycling
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Daily use
on November 11, 2019
Posted by: Lala
Verified Purchase:Yes
The case has only been on my iPhone 11 a few days and already has scratches on the case and it hasn’t been dropped or scratched by any other items. The case has yet to be dropped tested. Shipping took forever also!
Pros: motorcycling, Exploring
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love this Case!
on March 4, 2021
Posted by: jojo
Verified Purchase:Yes
I was in need of a durable and cute iphone case that both offered protection but also showed off my purple iPhone -- THIS IS IT!!!! The mauve color is beautiful and is such a cute border around any iphone -- 10/10 recommend.
Pros: Exploring
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
i love it !!!!
on May 20, 2021
Posted by: kendal
Verified Purchase:Yes
i love the color of it and it looks so good on my phone. works very good too!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
One week in
on December 17, 2019
Posted by: CarHart9
Verified Purchase:Yes
I have had my case for a week now. The case works great and I have always loved lifeproof cases. I put my phone in my pocket all the time and the pink now looks very dirty/stained I guess because of the jean color rubs off on the pink and since it's darker it stays on there. Disappointed that it already looks dingy.
Pros: Running
I would recommend this to a friend!
Response from otterbox.comBy LifeProof, Customer Service Team, December 20, 2019
Hi there!

We're sorry to hear that your case has already gotten dirty! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, give us a ring at 1-888-533-0735, and we'd be more than happy to see what your replacement case options are.

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not what I thought was gonna be
on October 16, 2019
Posted by: Sofia
Verified Purchase:Yes
First I thought it was a full case, both sides since it’s way more expensive than the others but it’s not. Camera is very exposed, doesn’t seem to survive if it crash on the camera side. Not really worth the price.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, October 17, 2019
Hi, Sofia!

We're sorry to hear about any disappointment with your NËXT case! If you're looking for a case that covers your entire device, including the cameras, we'd suggest checking out FRĒ. See more about that case here: https://www.lifeproof.com/en-us/fre-for-iphone-11/lpfr-apl-iphl19.html

Give us a ring at 1-888-533-0735 if you have any questions about that protection option!

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Phone case is ok
on November 1, 2020
Posted by: Dyland69
Verified Purchase:Yes
It’s not that good scratches easy and the back won’t snap on all the way
Pros: Boating, motorcycling, Skiing, Running, Snowboarding, mountain biking, Skateboarding, wakeboarding, BMX, Hiking, Motocross, Surfing
I would recommend this to a friend!
Response from otterbox.comBy LifeProof, Customer Service Team, November 6, 2020
Hi, Dylan!

We're sorry to hear about your disappointment with your NËXT case! It's certainly odd to hear about the back not closing all the way, and we'll be sure to get your feedback passed up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case here: https://www.lifeproof.com/en-us/contact-us

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
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