Customer reviews from otterbox.com
LifeProof - NXT Case for Apple iPhone 11 - Raspberry Ice
Average customer rating
3.8 out of 5
3.8
(87 Reviews)
Open Ratings Snapshot
Rating breakdown 87 reviews
5 Stars
50
4 Stars
6
3 Stars
8
2 Stars
11
1 Star
12
68%of customers recommend this product. 
(
54 out of 80
)
Best Buy Privacy Policy
Customer Reviews for LifeProof - NXT Case for Apple iPhone 11 - Raspberry Ice
Customer Rating
2 out of 5
2
Difficult to put on
on October 17, 2021
Posted by: Mountaingirl111
Impossible to get on, I think I was possibly sent the wrong size...?
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, October 20, 2021
Hi there!

We're sorry to hear about your frustrations with your NËXT case! It's odd to hear that it isn't fitting your phone, and we'll be sure to let our design team know about your experience. We'd recommend checking out our installation video below to see if that helps at all. If you're still having troubles, give us a call at 1-888-533-0735, and we can try to get you helped out.

Installation video: https://youtu.be/dFi9EyRYtg0

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Most durable case I’ve had
on October 10, 2021
Posted by: CierraJ
Verified Purchase:Yes
Typically, I only get a new case when I get a new phone. If I buy one before, it’s a different type of case. But this LifeProof case is amazing, I just had to get another. I first got one at my phone provider store, and I asked the lady if it protects well. She said she has the case herself, then picked up her phone and banged it on the counter. I was sold. I have a friend with a pet bird that I visit often and even with the bird biting at the case, my phone was still well protected. It’s so simple, it doesn’t come apart easily, I love it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Broke
on August 8, 2020
Posted by: Margo
Verified Purchase:Yes
Broke the first day of use, should not recommend who’s product
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, August 11, 2020
Hi, Margo!

We're sorry to hear that your NËXT case broke so quickly! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love
on May 8, 2020
Posted by: Mels
Verified Purchase:Yes
I love my case! It is secure and sealed perfectly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
At work
on December 24, 2019
Posted by: Barratt
Verified Purchase:Yes
This keeps my phone says when I am at work as an engineer and it keeps all little bits of metal out and Oil and coolant
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Don’t get this
on September 27, 2019
Posted by: Jonathan
Verified Purchase:Yes
This is such a difficult case. You almost feel like you’re breaking your phone with this. I wouldn’t recommend, especially with this price.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, October 1, 2019
Hi, Jonathan!

We're sorry to hear about the issues that you're having with your NËXT case! We'd like to get some more feedback about your issues with this case. Give us a ring at 1-888-533-0735, and we can get your thoughts passed up the ladder to our design team.

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
It’s ok
on May 16, 2021
Posted by: HaydeeM
Verified Purchase:Yes
-2 start
-1 because the case was hard to put on. The circular bottom was coming off and it’s so small I almost lost it twice.
-1 as I’m putting on the case I notice there’s this smudges on the case that looks like water. I think it might be the pressure. Either way I can’t get rid of it. It doesn’t have a clean look to it.
Pros: Running, Camping, Hiking
Response from otterbox.comBy LifeProof, Customer Service Team, May 18, 2021
Hi there!

We're sorry to hear about your disappointment with your NËXT case! We appreciate your feedback about the installation and appearance of your case, and we'll be sure to get your thoughts passed along to our design team. If you run into any other issues with your LifeProof, feel free to call us at 1-888-533-0735, and we can get you taken care of.

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case for iPhone 11
on October 19, 2019
Posted by: Nick E
Verified Purchase:Yes
First LifeProof case and I love it! Nice and slim and provides great protection when you add a screen protector. Best thing about it is it doesn’t add to much bulk since the iPhone 11 is already bigger then the iPhone 11 pro. Will definitely buy again and just might buy a second case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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