Customer reviews from otterbox.com
LifeProof - NXT Case for Apple iPhone 11 - Raspberry Ice
Average customer rating
3.8
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
50
4 Stars
6
3 Stars
8
2 Stars
11
1 Star
12
68%of customers recommend this product.
(
54 out of
80)
Customer Reviews for LifeProof - NXT Case for Apple iPhone 11 - Raspberry Ice
Posted by: Nataly
Verified Purchase:Yes
Always a pleasure having a company that actually cares about its customers and quality. Thank you lifeproof
Pros: motorcycling, Running, Hiking
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Breaks very easily
on October 20, 2020
Posted by: Aidan
I am very careful with my phone, I rarely ever drop it but the case started breaking within a couple months. I am very dissatisfied with this product and I would not recommend it
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, October 23, 2020
Hi, Aidan!
We're sorry to hear about the damage to your NËXT case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
We're sorry to hear about the damage to your NËXT case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Very durable
on November 9, 2021
Posted by: Julia
I’ve had this case for almost two years now and it has served me well. I work with large livestock and this case has saved my phone on many occasions while also being lightweight and functional. I just bought my new case and figured I’d display that despite having literally destroyed my first case my phone has not cracked at all and has held up while I waited for my new case to arrive.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Court
Verified Purchase:Yes
It failed to say that when it comes with a 2 piece set that it doesn’t have the screen cover. Also it was scuffed and my rubber on sides was coming up. The clear had been fingered already also in an “unopened” package.
Pros: Exploring, Running, Camping, Hiking
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, April 23, 2020
Hi there!
We're sorry to hear about your disappointment with your NËXT case! We try to be as clear as possible in our website about the features of our case, so we'll be sure to pass your feedback along.
Best,
LifeProof Customer Service Team
We're sorry to hear about your disappointment with your NËXT case! We try to be as clear as possible in our website about the features of our case, so we'll be sure to pass your feedback along.
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Pipmeister
Verified Purchase:Yes
Opened it & the security seal had been opened also scratches on the new untouched case
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, January 24, 2020
Hi there!
We're sorry to hear that your NËXT case arrived damaged! That's certainly not the norm. The good news is, we have a great warranty, so drop us a line at 1-888-533-0735, and we'd be more than happy to get you taken care of with a replacement case.
Best,
LifeProof Customer Service Team
We're sorry to hear that your NËXT case arrived damaged! That's certainly not the norm. The good news is, we have a great warranty, so drop us a line at 1-888-533-0735, and we'd be more than happy to get you taken care of with a replacement case.
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Joemomma
Verified Purchase:Yes
I had ordered the correct case and then they send me the wrong case
Pros: Skiing, mountain biking, Motocross
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, May 15, 2020
Hi there!
We're sorry to hear that you didn't receive the correct case! Thankfully, we have a super helpful Customer Service Team! Reach out to us through the link below, and we'd be more than happy to get you taken care of as best we can.
Contact us: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
We're sorry to hear that you didn't receive the correct case! Thankfully, we have a super helpful Customer Service Team! Reach out to us through the link below, and we'd be more than happy to get you taken care of as best we can.
Contact us: https://www.lifeproof.com/en-us/support
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MWhit
Verified Purchase:Yes
I have had Lifeproof cases on my phones for about 5 years now and I wouldn’t have it any other way. They are the best! I don’t worry when I drop my phone. I know that it’s not broken.
Pros: Exploring, Camping, Hiking
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ryan
Verified Purchase:Yes
I have been using lifeproof cases for years. This new case for iPhone 11 is nothing like the others. It was obvious from the get go, with the two half’s fitting together poorly. I am already having to click the outer soft rim back in place On a regular basis. I would rate the fit 1 star. Sadly this is my last lifeproof product.
Pros: motorcycling, BMX, Motocross
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, October 30, 2019
Hi, Ryan!
We're sorry to hear about your frustration with your NËXT case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. It's certainly odd to hear that your case isn't staying together, but we do have a stellar warranty. Give us a ring at 1-888-533-0735, and we'd be more than happy to get you a replacement case.
Best,
LifeProof Customer Service Team
We're sorry to hear about your frustration with your NËXT case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. It's certainly odd to hear that your case isn't staying together, but we do have a stellar warranty. Give us a ring at 1-888-533-0735, and we'd be more than happy to get you a replacement case.
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com