Customer reviews from otterbox.com
LifeProof - NXT Case for Apple iPhone 11 - Raspberry Ice
Average customer rating
3.8 out of 5
3.8
(87 Reviews)
Open Ratings Snapshot
Rating breakdown 87 reviews
5 Stars
50
4 Stars
6
3 Stars
8
2 Stars
11
1 Star
12
68%of customers recommend this product. 
(
54 out of 80
)
Best Buy Privacy Policy
Customer Reviews for LifeProof - NXT Case for Apple iPhone 11 - Raspberry Ice
Customer Rating
1 out of 5
1
Not a good quality
on November 8, 2021
Posted by: Jazzy
I bought this and the first one they shipped me cracked all around the corner . And the second one is doing the same thing . There is better cases out there for less the money then this .
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, November 11, 2021
You're not wrong to expect the very best from the LifeProof brand and we are very sorry to hear that you've had back-to-back discouraging experiences with the NËXT case. Was the cracking a result of impacts? Although we certainly strive for durability, our cases are actually designed to help keep one's device free from damage rather than to be indestructible in and of themselves.

Regardless of the specifics, please do feel welcome to reach out once more at 1-888-533-0735 and we'll be more than happy to help with another warranty replacement.

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Dustproof???
on October 20, 2019
Posted by: Mouse
Verified Purchase:Yes
Don't understand how it can protect the phone from dust when its not an enclosed case and there is a massive hole in the case for the camera. Not game enough to even attempt to use it in case it messes up my phone!
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, October 23, 2019
Hey, Mouse!

We're sorry to hear about your frustration with your NËXT case! That case is designed to keep specifically the ports, microphone, and speakers of your phone protected from debris. We're sorry for any confusion. If you run into any other issues with your case, please don't hesitate to reach out to us at 1-888-533-0735, and we can get you taken care of.

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Amazing Phone Case!!!
on January 4, 2021
Posted by: Sair
Verified Purchase:Yes
I love this case! It's so durable yet sleek!!
The case doesn't add a lot of thickness or weight to the phone.
Charging porch is easily accessible, and shuts very easily when not charging for extra protection.
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
VERY GOOD SO FAR
on October 19, 2019
Posted by: LITO NJ
Verified Purchase:Yes
I ONLY HAVE THIS CASE FOR LESS THAN A MONTH BUT SO FAR SO GOOD. GREAT FIT AND FINISH, EASY TO CLEAN AND FEELS "GRIPPY" IN YOURE HANDS. I LOVE LIFEPROOF QUALITY PRODUCTS.
Pros: Exploring, Running, mountain biking, Road Cycling
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
New iPhone 11 case
on November 6, 2019
Posted by: Andy
Verified Purchase:Yes
Very good. Slim, sturdy, looks good. I’m happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Overpriced, poor quality
on July 25, 2020
Posted by: Deborah
Verified Purchase:Yes
I will never buy another one of these. Very poor quality and way overpriced.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, July 29, 2020
Hi Deborah,

We’re sorry that this NEXT case is not meeting your expectations. We’d like to get some details on how it is letting you down so that we can try to rectify this situation. When you have a moment, please contact us at the link below and we’ll gladly assist in any way that we can!

https://www.lifeproof.com/en-us/contact-us

Sincerely,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Fine on three sides
on July 17, 2020
Posted by: FarmersWife
Verified Purchase:Yes
I ordered this for my husband, and apparently both of us should have read the product description more closely -- what on earth is the point of a Lifeproof case that doesn't include screen protection?
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, July 22, 2020
Hi there!

We're sorry to hear about any frustration with your recent NËXT purchase. This case is designed for those who don't need more water protection than what is already built into the phone, but can still benefit from the drop and dust protection that LifeProof is known for. If you're looking for a case that protects against everything, we'd suggest taking a look at FRĒ! Check that case out here: https://www.lifeproof.com/en-us/fre-for-iphone-11/lpfr-apl-iphl19.html

Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Perfect case
on December 29, 2019
Posted by: Michelle
Verified Purchase:Yes
I bought my daughter this case and it is perfect! The grandsons have dropped my daughter’s phone multiple times and there have been no issues. I’m about to order one for myself! Great phone case! Very good workmanship! I’d absolutely recommend it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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