Note the same quality I have experienced with other otter box purchases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 9, 2019
Hey there,
We're so sorry you're feeling as though this Commuter Series case is headed down the path of reduced quality. That wasn't our intent at all.
We assure you our Otters in the lab are always working to improve our cases and it shows. That said, we'd like to hear what went wrong so we can pass it up the ladder for future consideration. Please feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
This case offers slight protection. I don't know how protective it is for drops without testing it, which I'm not going to do, but it's probably decent. It definitely doesn't have a large enough lip on the front to protect the screen, which is my biggest concern.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 16, 2019
Hi there!
We're sorry to hear that you're disappointed in the edges around your screen on that Commuter Series case! We'll be sure to get your feedback passed up the ladder. If you're looking to add an extra level of screen protection, that case is also compatible with Alpha Glass and Amplify. See more about those protection options here: https://www.otterbox.com/en-us/iphone-11-pro-cases?prefn1=series&prefv1=Amplify%7CAlpha%20Glass
Feel free to give us a ring at 1-855-688-7269 if you have any questions!
I got this a few weeks ago, it does not fit my phone. I thought I ordered the otter box 11 pro max.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 6, 2020
Hey, Casino!
We're sorry to hear about any confusion with your recent order! We looked into this, and we're seeing that you selected the regular iPhone 11 Pro. Feel free to reach out to our Customer Service Team through the link below to get a return started.