Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Grape Jelly Purple
Average customer rating
3.9
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
43
4 Stars
17
3 Stars
17
2 Stars
5
1 Star
7
76%of customers recommend this product.
(
65 out of
86)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Grape Jelly Purple
Customer Rating
4
I love otter box!! But the pop socket is too small
on July 29, 2020
Posted by: Twinkiemomma
Verified Purchase:Yes
I was excited to get a combo of otter box and pop socket. But the pop socket doesn’t hold the weight of the phone and otter box. Disappointed in the pop socket but love my otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: VegasMinda
Verified Purchase:Yes
I’m very happy with my Otter Box feel my phone is much more protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: diana28
Verified Purchase:Yes
I bought this item thinking it would have a screen protector built in it’s not bad but I’d like it more with a built in screen protector.
Response from otterbox.comBy OtterBox , Customer Service Team , August 17, 2020
Hey, Diana!
We're sorry to hear about your disappointment with our new Defender Series design. After exhaustive design testing, our engineers determined that the best interaction with your screen wouldn't be possible with a built-in screen protector. That being said, our testing has shown that this case provides the same level of drop protection as Defender Series cases of the past. Additionally, that case is compatible with Amplify and Alpha Glass. Check those additional protection options out here: https://www.otterbox.com/en-us/iphone-11-cases?prefn1=featuresRefinements&prefv1=Screen%20Protector
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with our new Defender Series design. After exhaustive design testing, our engineers determined that the best interaction with your screen wouldn't be possible with a built-in screen protector. That being said, our testing has shown that this case provides the same level of drop protection as Defender Series cases of the past. Additionally, that case is compatible with Amplify and Alpha Glass. Check those additional protection options out here: https://www.otterbox.com/en-us/iphone-11-cases?prefn1=featuresRefinements&prefv1=Screen%20Protector
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: DrJim
Verified Purchase:Yes
I’ve used OtterBox cases since they’ve been available! Have dropped my phones more times than I like to admit and no damage to phone!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: TedB
Verified Purchase:Yes
Protecting my phone was #1...and the case is solid at that...the pop doesn’t hold phone up as expected...
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , September 10, 2020
Hey, Ted!
We're glad to hear that you're happy with the protection of your Otter + Pop Defender Series case, but we're sorry that you're having trouble using your PopTop as a stand! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're glad to hear that you're happy with the protection of your Otter + Pop Defender Series case, but we're sorry that you're having trouble using your PopTop as a stand! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jazzydj
Verified Purchase:Yes
I’ve gone through many defender cases in the past 10 years or so. I love the built in popsocket. The case is fits just like the old defenders but better because they’re thinner & lighter but still offer the famous defender drop protection. I’m 65 years old and have been experiencing arthritic conditions in my hands. The popsocket helps me keep a grip on the phone. I have confidence that the phone will stay secure in my hands.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Great protection but pop does not work as a kick
on October 3, 2020
Posted by: Abe59
Verified Purchase:Yes
The defender works well as a case bit is very bulky and negates the slim features of the iPhone 11. Also, the case arrived with NO instructions on how to place the iPhone in the case - a serious ommission whicould have resulted in damage to the iphone. I had to go on line to find a user prepared you tube instruction. Not good enough at this price! At the very least reference to an Otterbox prepared video instruction would be expected. Also I could not find a way to let Otterbox know about this problem!
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , October 8, 2020
Hi, Abe!
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! We appreciate your feedback about the instructions, and we'll be sure to get it passed up the ladder. If you run into any issues with this case or a future OtterBox, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! We appreciate your feedback about the instructions, and we'll be sure to get it passed up the ladder. If you run into any issues with this case or a future OtterBox, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: amycita
Verified Purchase:Yes
The heavy duty amount of protection is exactly what I wanted for such an expensive phone and case. However, I paid extra for the pop socket feature vs the other case version, and the case is too heavy to use the pop socket as a prop like I usually do. If I had a plain case and my own pop socket, I could adjust for the weight. Since this is built in, I'm a little annoyed. But over all, I am happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com