Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Grape Jelly Purple
Average customer rating
3.9
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
43
4 Stars
17
3 Stars
17
2 Stars
5
1 Star
7
76%of customers recommend this product.
(
65 out of
86)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Grape Jelly Purple
Posted by: Aretmisrose
Verified Purchase:Yes
I love Otterbox, great product typically. But I’m not really impressed with the design of the defender w/pop socket for the iPhone 11. It protects the phone great, but with the embedded pop socket isn’t usable in the holder and falls repeatedly.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , October 28, 2019
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! We appreciate your feedback, and we'll be sure to get it passed along to our design team. Since that PopSocket was inset further into the case in order to lay a bit flatter with the back of the case, you may find the best user experience if you pop out that PopTop halfway when using the car mount.
If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! We appreciate your feedback, and we'll be sure to get it passed along to our design team. Since that PopSocket was inset further into the case in order to lay a bit flatter with the back of the case, you may find the best user experience if you pop out that PopTop halfway when using the car mount.
If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Minack
Verified Purchase:Yes
I always buy otter box. I love the new widget on the back that can be changed at will. The otter box provides security when holding onto a very slippery iPhone. Accidents happen.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: opie6373
Verified Purchase:Yes
It didn't come with an installation instructions and the video on the website wouldn't play. I googled and found a video on youtube from a non otterbox youtuber
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , December 30, 2019
Hi there!
We're sorry to hear about any frustration with installing your Otter + Pop Defender Series case! We appreciate your feedback about the installation instructions, and we'll be sure to pass your thoughts up the ladder. If you ever have difficulties with a case in the future, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with installing your Otter + Pop Defender Series case! We appreciate your feedback about the installation instructions, and we'll be sure to pass your thoughts up the ladder. If you ever have difficulties with a case in the future, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Debra
Verified Purchase:Yes
We purchased it for my new iPhone & I love it. I have been using Otter cases since I started using the iPhone years ago. I am always pleased with the quality, look, and protection for my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Do not buy if you plan on using wireless charging!
on January 13, 2020
Posted by: Leftfoot21
Verified Purchase:Yes
This case is too thick to allow wireless charging. I would not buy this again if I had the choice. Get one of the cases without the pop socket built in.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 14, 2020
Hi there!
We're sorry to hear about your frustrations with wireless charging in your Otter + Pop Defender Series case! We usually do suggest removing the PopTop for the best charging experience. Additionally, you will tend to find better results when you're charging your phone in the flat orientation, as most non-OtterBox wireless charging stands won't line up properly with the coils of your phone while in a Defender Series case in the vertical position. If you continue to have issues with your charger, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustrations with wireless charging in your Otter + Pop Defender Series case! We usually do suggest removing the PopTop for the best charging experience. Additionally, you will tend to find better results when you're charging your phone in the flat orientation, as most non-OtterBox wireless charging stands won't line up properly with the coils of your phone while in a Defender Series case in the vertical position. If you continue to have issues with your charger, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: BBs3
Verified Purchase:Yes
When I thought Otter Box couldn’t get any better...they did! I HAVE to have an Otter Box case on my phone. I feel nervous without one, especially with three young grandkids who are constantly grabbing it to play games. I was counting the days until it arrived. The PopGrip button is fabulous. It is added security while holding the phone and also prevents the carpal tunnel pain that occurs when gripping the phone in the normal manner. If I can’t have an OtterBox, I can’t function.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Wildcat83
Verified Purchase:Yes
This is probably the 6th or 7th defender case I've purchased for myself or my husband. I get one for every new iPhone. They are the only cases that protect my absurdly expensive phone from the unavoidable damage inflicted by young children (and my clumsy hands). This is my first Defender with a built-in Pop Socket and I love it! It's so much sleeker than adding a Pop Socket to a regular case and I was able to switch the grip out for one that was more colorful (note: you can purchase replacement grips without the base from Pop Socket). Oh, and I paired this case with the edge-to-edge screen protector and I couldn't be happier! My phone is fully protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Campbell21
Verified Purchase:Yes
I bought this a couple weeks ago it was on time and I love it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com