Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Grape Jelly Purple
Average customer rating
3.9 out of 5
3.9
(89 Reviews)
Open Ratings Snapshot
Rating breakdown 89 reviews
5 Stars
43
4 Stars
17
3 Stars
17
2 Stars
5
1 Star
7
76%of customers recommend this product. 
(
65 out of 86
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Grape Jelly Purple
Customer Rating
4 out of 5
4
Great Idea. A Little Pricey No clip.
on October 9, 2019
Posted by: Spencer
Verified Purchase:Yes
I bought two of these for my children. I've been buying and supporting otterbox cases for over ten years. Their cases cannot be matched. The price is a bit steep and to not include a clip, I feel isn't fair.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
I had higher expectations.
on October 17, 2019
Posted by: jahdlo
Verified Purchase:Yes
I bought this case and was super excited to use it one my iphone11. However, when I use the pop socket it does not prop up the phone. Huge disappointment considering how expensive this product was. I will not be purchasing your product or recommending it any further
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 22, 2019
Hi there!

We're sorry to hear about your frustration with your Otter + Pop Defender Series case. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. When using that PopTop as a stand, we usually suggest pulling the PopTop all the way out, then angling it upward before placing it on a stable, flat surface.

If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Always a great purchase
on January 8, 2020
Posted by: Brenda
Verified Purchase:Yes
Awesome product as always! Would buy no other iPhone case. Never have had a problem even when I needed replacement parts Sent withought questions.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
My new phone is now safe!
on February 28, 2020
Posted by: Momma Fisch
Verified Purchase:Yes
Had an otter box on old phone for ten years and the phone looked like new. No choice but otter box for the new phone for the next ten years!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Will Not Stay Up Right
on March 1, 2020
Posted by: Jonathan
Verified Purchase:Yes
Bought for my girlfriend. The case is fine but the pop socket broke immediately out of the box. Bought a new pop socket, well it's not centered in the back of the phone case, so if you use it to try and prop your iphone up the phone will just fall over because the center of gravity is off. Better off buying a case without the pop socket and just sticking one on after market. The case itself is durable, normal otterbox.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 4, 2020
Hey, Jonathan!

We're sorry to hear that your girlfriend's Otter + Pop Defender Series case broke so rapidly! Keep in mind, PopSockets does have a warranty on the PopTop, so if you still have hers, reach out to them for a replacement! As for using that case as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.

If you need anything else, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
The pop socket does not hold the phone up.
on April 16, 2020
Posted by: christine
Verified Purchase:Yes
While I loved the case for my IPhone 10, I ordered the same when I got my IPhone 11. When it arrived I was excited until I tried to use it to prop up my phone. Because it is not centered.. it does not work.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 20, 2020
Hey, Christine!

We're sorry to hear about any frustration you're having with your Otter + Pop Defender Series case. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. We hope this helps!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
This is handy as a shirt pocket!
on July 14, 2020
Posted by: Z Factor
Verified Purchase:Yes
This is my 5th otter box purchase and best yet with the pop socket add on. Makes it flawless.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
The best!
on July 26, 2020
Posted by: Vicki
Verified Purchase:Yes
It is so compact, strong and safe! I just love it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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