Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Grape Jelly Purple
Average customer rating
3.9
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
43
4 Stars
17
3 Stars
17
2 Stars
5
1 Star
7
76%of customers recommend this product.
(
65 out of
86)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Grape Jelly Purple
Posted by: Big Cheese
Verified Purchase:Yes
I purchased this case along with another Defender case minus the pop socket. They are the same exact case but the pop socket sets you back about $20 more. It also doesn’t include the holster. Doesn’t make sense to charge more for the same case when you take the holster out. Otter box is my go to for cases but they really need to consider a price drop on this to the same price as the original defender. I am disappointed for the first time with my purchase from Otter Box...
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , October 28, 2019
Hi there!
We're sorry to hear about any disappointment with your Otter + Pop Defender Series case! While that case doesn't come with a holster included, there should be a voucher in your packaging that can be redeemed at OtterBox.com for a free one! Give us a ring at 1-855-688-7269, if you have any other questions.
Best,
OtterBox Customer Service Team
We're sorry to hear about any disappointment with your Otter + Pop Defender Series case! While that case doesn't come with a holster included, there should be a voucher in your packaging that can be redeemed at OtterBox.com for a free one! Give us a ring at 1-855-688-7269, if you have any other questions.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Doesn’t work with wireless charging/Pop not stable
on October 29, 2019
Posted by: BrandonN
Verified Purchase:Yes
The case is still an Otterbox so it is very durable.
However with these new phones they are a lot heavier than previous models, so the Pop tends to fall over under that much weight. Also the Pop is in the way of being able to wirelessly charge. Will not be buying the Pop series again. Not worth the extra $10 compared to the regular defender series
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 30, 2019
Hey, Brandon!
We're sorry to hear that you're not enjoying that Otter + Pop Defender Series case! While using that PopSocket as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
As for wireless charging, we do recommend removing the PopTop for the best charging experience. You will also see some variation in the performances of different chargers.
If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not enjoying that Otter + Pop Defender Series case! While using that PopSocket as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
As for wireless charging, we do recommend removing the PopTop for the best charging experience. You will also see some variation in the performances of different chargers.
If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lea S
Verified Purchase:Yes
The PopSocket works great while holding it. It does not stand up very well on its own since the Defender case is a bit heavy. I tried a wireless charger and found that the PopSocket can get in the way of laying flat on the charger. Keep that in mind if you plan on using such a charger.
I have dropped in a couple of times which is why I need a case, and the case worked well on a quick weekend trip in which I flew on multiple flights.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: cstet
Verified Purchase:Yes
This iPhone cover is perfect for me! I am rough and clumsy so this is what I need to keep my phone from breaking! I wish it was thinner but the cost of avoiding repairs outweighs the inconvenience of the size.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: jess7187
Verified Purchase:Yes
I've owned many otterboxes, lifeproofs, and others. This is my favorite so far. Not quite as bulky as the traditional defender. It doesn't have the front screen protector, which I like, so I also have a glass screen protector on. I drop my phone all the time and don't have to worry about it breaking! I wouldn't use another case over this one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: beane
Verified Purchase:Yes
I love it. I got the new iPhone and decided to try a clear case so I can enjoy the purple color of the phone but all the cases I chose were slippery so I went back to the defender series cause I feel safe with the rubber outer shell. I love the pop socket so I have a more secure hold on the phone and it doesn’t feel so heavy and it’s steadier when taking a picture. The only reason I gave it 4 stars instead of 5 is because it won’t stay propped up when I lay the phone on its side. If the pop socket was centered it probably would. It also won’t charge on my wireless charger which doesn’t bother me to much but it might with someone else
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Mama P3
Verified Purchase:Yes
This box is always a hit at my house. It’s the only box that protects my phone year after year. The pop is new to me. I don’t use it much, but the disappointment and reason I added it was for the prop position. That sucks. Adds nothing to it’s purpose. My phone just flips right back into natural position. I’ll buy again but minus the pop.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Not2Scruffy
Verified Purchase:Yes
This case does offer great protection but is bulky. I was willing to trade bulkiness for convenience of pop socket. Unfortunately, the pop socket will not let iphone 11 stand in portrait mode and wants to tip over in landscape mode. So using it as a stand is useless. I would have been better off buying my own case and positioning my own pop socket so it worked correctly as a stand for watching movies, etc...
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 11, 2019
Hi there!
We're sorry for any frustration with your Otter + Pop Defender Series case! If you're using that PopTop as a stand, we usually suggest pulling the PopTop all the way out, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If that doesn't help, give us a call at 1-855-688-7269, and we can get you some additional troubleshooting tips.
As for the robustness of the case, if you are looking for something a bit more sleek or pocket-friendly, we'd suggest checking out the Otter + Pop Symmetry Series case. See more about that here: https://www.otterbox.com/en-us/iphone-11-cases?prefn1=series&prefv1=Otter%20%2B%20Pop%20Symmetry%20Series
Give us a ring at 1-855-688-7269 if you have any questions about that case!
Best,
OtterBox Customer Service Team
We're sorry for any frustration with your Otter + Pop Defender Series case! If you're using that PopTop as a stand, we usually suggest pulling the PopTop all the way out, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If that doesn't help, give us a call at 1-855-688-7269, and we can get you some additional troubleshooting tips.
As for the robustness of the case, if you are looking for something a bit more sleek or pocket-friendly, we'd suggest checking out the Otter + Pop Symmetry Series case. See more about that here: https://www.otterbox.com/en-us/iphone-11-cases?prefn1=series&prefv1=Otter%20%2B%20Pop%20Symmetry%20Series
Give us a ring at 1-855-688-7269 if you have any questions about that case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com