Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Grape Jelly Purple
Average customer rating
3.9
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
43
4 Stars
17
3 Stars
17
2 Stars
5
1 Star
7
76%of customers recommend this product.
(
65 out of
86)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Grape Jelly Purple
Posted by: sbdavis515
Verified Purchase:Yes
Annoying to charge because the flap that covers charging area makes it difficult to put on my charging stand. Maybe just not have a flap there at all.
I wish it came with a built in screen protector and more colors. But the flap area annoys me so much I won’t repurchase at this time but continue to use until it gets worn out as I need the defender type protection. But I think definitely other brands that will do the job next time.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 7, 2021
Hi there!
We're sorry to hear about your disappointment with your Defender Series case! While we try to design our cases to be compatible with a wide array of third-party charging options, we can't guarantee compatibility across all options on the market. We'll be sure to get your feedback about this and the available colors passed up the ladder to our design team. As for the absence of the screen protector, our engineers' exhaustive design testing determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases.
If you run into any issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series case! While we try to design our cases to be compatible with a wide array of third-party charging options, we can't guarantee compatibility across all options on the market. We'll be sure to get your feedback about this and the available colors passed up the ladder to our design team. As for the absence of the screen protector, our engineers' exhaustive design testing determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases.
If you run into any issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Love Otterbox
Verified Purchase:Yes
It's beautiful and protective. What a great combination!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: FMPooh64
Verified Purchase:Yes
Received the cover for my phone and unfortunately, we won’t mention names, a young man was playing with tools and had to fix my new phone cover. Well, let’s just say it was taken and pulled apart and cannot be put back together.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Pop, Drop, and Roll
on May 25, 2021
Posted by: Twill
I should have read the reviews before purchasing. Yes, this thing is built like a tank, but the pop can't handle the weight of a tank. I tried every manner of popping, partial popping, angled popping, camera side down or up. If you get the angle just right (top of the pop is in, bottom of pop is out), it will stay up. Barely. It's like balancing while leaning back in a chair. Precarious.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 27, 2021
Hi there!
We're sorry to hear that you're having trouble using your Otter + Pop Defender Series case as a stand for your phone! We appreciate your feedback, and we'll be sure to get your feedback passed along to our design team. In the meantime, go ahead and give us a ring at 1-855-688-7269, and we'd be more than happy to see if a replacement case would help with this issue.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having trouble using your Otter + Pop Defender Series case as a stand for your phone! We appreciate your feedback, and we'll be sure to get your feedback passed along to our design team. In the meantime, go ahead and give us a ring at 1-855-688-7269, and we'd be more than happy to see if a replacement case would help with this issue.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Camara007
Verified Purchase:Yes
I bought this case about a month ago at first I didn’t think I was going to like it. But now I love it and it’s so pretty.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chuck
Verified Purchase:Yes
The case is fine, as we’ve had numerous cases over the years. I’ve not had the glass protector long enough to know if it’s going to work or not. The pop up button on the back does not work as a stand whatsoever, no matter which side or angle you try to use it. I rarely use it to do one handed reading or texts. Disappointed in that feature.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 16, 2021
Hi, Chuck!
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Redster
Verified Purchase:Yes
My first Defender I had was in 2012. It was a bit bulkier and the rubber covering started deteriorating. Though it protected my phone well I had to stop using as the rubber cover was sagging eventually. 2021 I got another after checking them out at a store. I would say this is an improved product with it a lot slimmer and what looks like the soft covering is of a different material likely not to sag like my old one did. My phone looks great and with more color choices and the puck feature is an asset.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sstarr85
Verified Purchase:Yes
Love this case perfect protection even with the kids :)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com