Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Grape Jelly Purple
Average customer rating
3.9
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
43
4 Stars
17
3 Stars
17
2 Stars
5
1 Star
7
76%of customers recommend this product.
(
65 out of
86)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 - Grape Jelly Purple
Posted by: Sonia3
Verified Purchase:Yes
It’s good case. I had this same type of case for my old iPhone 7. I kind of wished it came with a belt holster but the Defender case + Popsocket does NOT unfortunately. (I had to purchase it separately.) It also doesn’t come with a built-in screen protector; you also have to buy separately, unfortunately. But it DOES come with an extra Poptop of your choice. This is the one I got.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: SueShopper
Verified Purchase:Yes
The Defender provides great protection as well as stability when handling it. I have small hands and can hold my iPhone 11 securely and the added pop, I can take photos and videos with one hand which is great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nancy
Verified Purchase:Yes
I bought this for my teen. We loved the built in pop of our previous symmetry case. This one is so heavy that the pop is unable to prop it up. Also so bulky that it doesn’t fit in his phone stand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 2, 2020
Hi, Nancy!
We're sorry to hear about your disappointment with your teen's Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If your son is looking for a sleeker Otter + Pop option for his phone holder, our Otter + Pop Symmetry Series case may meet his needs, though we can't guarantee compatibility with all third-party accessories. Check that case option out here: https://www.otterbox.com/en-us/iphone-11/otter-pop-symmetry-series/77-63770.html#prefn1=featuresRefinements&prefv1=Integrated+PopSockets+PopGrip&start=1
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your teen's Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If your son is looking for a sleeker Otter + Pop option for his phone holder, our Otter + Pop Symmetry Series case may meet his needs, though we can't guarantee compatibility with all third-party accessories. Check that case option out here: https://www.otterbox.com/en-us/iphone-11/otter-pop-symmetry-series/77-63770.html#prefn1=featuresRefinements&prefv1=Integrated+PopSockets+PopGrip&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MarkM
Verified Purchase:Yes
Wish I never bought the model. Love otter box but hate this model defender.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 21, 2020
Hi Mark,
We're so sorry you're not loving this Otter + Pop Symmetry Series case. We recommend pulling the PopTop all the way out and angling it to the left or right for the best standing experience.
If this still doesn't work, we'd love to dive in with some more troubleshooting tips which should smooth things over. Please feel free to reach out to us below and we'd be happy to help!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry you're not loving this Otter + Pop Symmetry Series case. We recommend pulling the PopTop all the way out and angling it to the left or right for the best standing experience.
If this still doesn't work, we'd love to dive in with some more troubleshooting tips which should smooth things over. Please feel free to reach out to us below and we'd be happy to help!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: allie
Verified Purchase:Yes
I bought the Pop Defender Case for my new phone about three weeks ago. I'm a little disappointed with the pop handle. I love the defender but the pop-up doesn't allow the phone to lay flat if you need both hands. I wouldn't purchase it again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 29, 2020
Hi Allie,
We're so sorry you're not exactly loving this Otter + Pop Defender Series case.
Without the specifics, we can't really tell what's going on. We'd like to learn more about your situation, so we can figure out the best way to help. Please feel free to touch base below and we'll dive in with the assist!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry you're not exactly loving this Otter + Pop Defender Series case.
Without the specifics, we can't really tell what's going on. We'd like to learn more about your situation, so we can figure out the best way to help. Please feel free to touch base below and we'll dive in with the assist!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jules
Verified Purchase:Yes
I’ve had an Otterbox for over 5 years now. Quality product
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
I do not like the button on back, no purpose. No e
on January 12, 2021
Posted by: Woody
Verified Purchase:Yes
I don’t like the button on the back I think it’s worthless and nope screen protection ..,scary
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 15, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you end up running into any issues with your case, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you end up running into any issues with your case, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Manshell
Verified Purchase:Yes
It is durable and it really does protect my phone from my clumsiness! I absolutely love my otter box!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com