Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 Pro Max - Black
Average customer rating
3.8
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
24
4 Stars
3
3 Stars
12
2 Stars
5
1 Star
4
65%of customers recommend this product.
(
30 out of
46)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 Pro Max - Black
Posted by: Blairwater101
Verified Purchase:Yes
I always buy Otterbox cases. This time I order a case for my iPhone 11, having to search the whole website for one with a screen cover. I thought I found one but it had the pop up in it( did not want that) Ok fine I need a case. It gets delivered and no screen cover... Come on I buy Otterbox for the protection of my phone and iPads WHY? Would I not want to cover the screen?? Sent it back
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 19, 2020
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case. After exhaustive design testing our engineers determined that the best way to interact with the display of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as its predecessors did. Additionally, that case is totally compatible with Amplify and Alpha Glass. Check out those protection option here: https://www.otterbox.com/en-us/iphone-11-pro-max-cases?prefn1=featuresRefinements&prefv1=Screen%20Protector
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case. After exhaustive design testing our engineers determined that the best way to interact with the display of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as its predecessors did. Additionally, that case is totally compatible with Amplify and Alpha Glass. Check out those protection option here: https://www.otterbox.com/en-us/iphone-11-pro-max-cases?prefn1=featuresRefinements&prefv1=Screen%20Protector
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
I should’ve read the description in detail
on September 25, 2019
Posted by: Rajah808
Verified Purchase:Yes
It’s my fault I miss the part where it’s says screenless
I made the mistake of assuming that it would have a screen protector like the previous defender series I purchased
I made the mistake of assuming that it would have a screen protector like the previous defender series I purchased
It doesn’t come with a screen protector
Aside from that it’s the same quality you come to expect from otter box
Response from otterbox.comBy OtterBox , Customer Service Team , September 26, 2019
Hi there!
We're bummed to hear about any confusion with your recent purchase. We try to be as clear as possible about the features that all of our cases have, so we'll be sure to get your feedback passed up the ladder.
After extensive testing, our engineers determined that the best way to interact with the display of this new device was without the addition of a built-in screen protector. That being said, our testing also showed that this case provides the same level of protection as previous models of the Defender Series. This case is also designed to be totally compatible with Alpha Glass and Amplify if you're looking for unmatched protection for your new device.
Give us a ring at 1-855-688-7269 if you have any questions about that protection option.
Best,
OtterBox Customer Service Team
We're bummed to hear about any confusion with your recent purchase. We try to be as clear as possible about the features that all of our cases have, so we'll be sure to get your feedback passed up the ladder.
After extensive testing, our engineers determined that the best way to interact with the display of this new device was without the addition of a built-in screen protector. That being said, our testing also showed that this case provides the same level of protection as previous models of the Defender Series. This case is also designed to be totally compatible with Alpha Glass and Amplify if you're looking for unmatched protection for your new device.
Give us a ring at 1-855-688-7269 if you have any questions about that protection option.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
The best protection you can get for your phone
on November 17, 2019
Posted by: Mike
Verified Purchase:Yes
This case is very well designed and provides the best protection that you can get for your phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: sweething
Verified Purchase:Yes
My otter box has saved my phone a few times!! i hv dropped it countless times! still working!!
thank you otter box!!
thank you otter box!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Definitely adds some bulk to the phone. I do feel that my phone is protected should it get dropped. The pop socket is a nice and useful feature.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Diagany
Verified Purchase:Yes
My son loves this phone case. He loves everything about it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anthony
Verified Purchase:Yes
My wife has had to replace multiple screens with other cases, so far this one has done it’s job!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sandra
Verified Purchase:Yes
Phone is so secure and safe. Never have to worry about damage.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com