I always buy Otterbox cases. This time I order a case for my iPhone 11, having to search the whole website for one with a screen cover. I thought I found one but it had the pop up in it( did not want that) Ok fine I need a case. It gets delivered and no screen cover... Come on I buy Otterbox for the protection of my phone and iPads WHY? Would I not want to cover the screen?? Sent it back
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 19, 2020
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case. After exhaustive design testing our engineers determined that the best way to interact with the display of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as its predecessors did. Additionally, that case is totally compatible with Amplify and Alpha Glass. Check out those protection option here: https://www.otterbox.com/en-us/iphone-11-pro-max-cases?prefn1=featuresRefinements&prefv1=Screen%20Protector
It’s my fault I miss the part where it’s says screenless I made the mistake of assuming that it would have a screen protector like the previous defender series I purchased
It doesn’t come with a screen protector
Aside from that it’s the same quality you come to expect from otter box
Response from otterbox.comBy OtterBox , Customer Service Team , September 26, 2019
Hi there!
We're bummed to hear about any confusion with your recent purchase. We try to be as clear as possible about the features that all of our cases have, so we'll be sure to get your feedback passed up the ladder.
After extensive testing, our engineers determined that the best way to interact with the display of this new device was without the addition of a built-in screen protector. That being said, our testing also showed that this case provides the same level of protection as previous models of the Defender Series. This case is also designed to be totally compatible with Alpha Glass and Amplify if you're looking for unmatched protection for your new device.
Give us a ring at 1-855-688-7269 if you have any questions about that protection option.