Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 Pro Max - Black
Average customer rating
3.8
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
24
4 Stars
3
3 Stars
12
2 Stars
5
1 Star
4
65%of customers recommend this product.
(
30 out of
46)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 Pro Max - Black
Posted by: shanem412
Verified Purchase:Yes
I initially was very excited to receive a case full of protection with the built in popout, but the popout fails when attempting to use it as a kickstand with my phone sideways. It keeps collapsing and was so frustrating that I ended up changing cases. For what I paid for this case it didn't even come with a belt carrier. Very disappointed. I recommend trying this product before buying.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 1, 2019
Hi there!
We're sorry to hear about your frustrations with that Otter +Pop Defender Series case, and we're bummed to hear that it caused you to switch cases. While using that PopSocket as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera side of your phone down and close to the stable surface.
While that case does not come with a holster included in the packaging, there should have been a voucher that can be redeemed for a free holster at OtterBox.com. If you didn't see that, give us a ring at 1-855-688-7269, and we'd be happy to assist you.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustrations with that Otter +Pop Defender Series case, and we're bummed to hear that it caused you to switch cases. While using that PopSocket as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera side of your phone down and close to the stable surface.
While that case does not come with a holster included in the packaging, there should have been a voucher that can be redeemed for a free holster at OtterBox.com. If you didn't see that, give us a ring at 1-855-688-7269, and we'd be happy to assist you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Silver squirrel
Verified Purchase:Yes
Otter box dropped the ball on this one. The buttons aren’t as reactive. Trying to use the mute button on the side is hard, its difficult to reach it unless you have nails, the pop socket is a little off and if you want to watch a movie trying to prop up the phone is a little difficult, sorta tilts if you want to prop it up to read in the straight horizontal view it doesnt really stay like that without propping something else behind the phone or the pop socket. It does protect the phone and the screen from drops.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 28, 2019
Hi there!
We're sorry to hear about your frustration with that Otter + Pop Defender Series case! We appreciate your feedback and we'll be sure to get your thoughts passed up the ladder to our design team. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with that Otter + Pop Defender Series case! We appreciate your feedback and we'll be sure to get your thoughts passed up the ladder to our design team. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Very protective, love the Popsocket, but HEAVY
on October 6, 2019
Posted by: AR0001
Verified Purchase:Yes
I love my iPhone and I love protective cases that really do a good job of protecting my phone. I’m active, have kids, and spend a lot of time outside. So a highly-protective case is a necessity.
Overall, I like this case, but using it on a daily basis is tough because of the weight.
Here’s what I love about this case: the Popsocket integration is awesome. You can leave the Popsocket on when wirelessly charging and when pushed down, the Popsocket sticks out minimally. For anyone who loves popsockets, this case nailed the integration. The case is also very protective. The screen edges are raised, the edges around the camera are raised. I’m pretty sure I could drop my iPhone off a 5th floor balcony with this case on and it would be fine.
The bad: The case is extremely heavy. With the phone inside, the case feels like a brick. It’s also very thick (double or triple the thickness of my Lifeproof Next case), making it impossible to slide into your pocket. It’s also extremely difficult to hold if you don’t have very large hands. Finally, I don’t like how the case handles the mute switch. Having to open up the little flap and try to flip the switch is really hard.
I really like the protectiveness this case offers and I’ll probably keep it and use it for hikes and outdoors activities. But using it as a daily case is going to be tough because of the weight. If OtterBox could shave a few grams off and make the mute switch easier to access, that would improve the case a lot.
One thing I really miss is the Otterbox Pursuit. If you all could do that case with a Popsocket, I’d pay top dollar. That case was a perfect blend of protectiveness without the bulk.
Personally, I’ll probably be sticking with my Lifeproof Next as a daily case. It’s highly protective but easier to handle.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , October 9, 2019
Hi there!
We really appreciate your detailed review about your Otter + Pop Defender Series case! We're glad to hear that you're enjoying the PopSocket integration. We're bummed to hear that the size of your Defender Series case has relegated it to the weekend outfit though, and we'll be sure to pass your feedback up to our design team.
If you're wanting a case with an integrated PopSocket while still being sleek and pocket-friendly, we'd suggest checking out the Otter + Pop Symmetry Series case, here: https://www.otterbox.com/en-us/iphone-11-pro-max-cases?prefn1=series&prefv1=Otter%20%2B%20Pop%20Symmetry%20Series
If you have any questions about that case, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We really appreciate your detailed review about your Otter + Pop Defender Series case! We're glad to hear that you're enjoying the PopSocket integration. We're bummed to hear that the size of your Defender Series case has relegated it to the weekend outfit though, and we'll be sure to pass your feedback up to our design team.
If you're wanting a case with an integrated PopSocket while still being sleek and pocket-friendly, we'd suggest checking out the Otter + Pop Symmetry Series case, here: https://www.otterbox.com/en-us/iphone-11-pro-max-cases?prefn1=series&prefv1=Otter%20%2B%20Pop%20Symmetry%20Series
If you have any questions about that case, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: LydiaR
Verified Purchase:Yes
I love Otterbox and have owned several. I bought this one with the built in pop up to make it easier to hold my iPhone 11 Pro Max but, to me more importantly, as a stand. The pop makes it easier to hold if you have small hands only and can not take the weight of the phone as a stand. If you have large hands or if you need the popup ti be a stand, like I do, get a regular otterbox and put your own pop up on it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 16, 2019
Hi, Lydia!
We're sorry to hear about the frustrations that you're having with your Otter + Pop Defender Series case. We appreciate your feedback about the spacing between the PopTop and the case, and we'll be sure to get it passed up the ladder to our design team. As for using your case as a stand, we usually suggest pulling the PopTop all the way out, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone.
If you continue to have issues with your case, feel free to give us a ring at 1-855-688-7269, and we can try to get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about the frustrations that you're having with your Otter + Pop Defender Series case. We appreciate your feedback about the spacing between the PopTop and the case, and we'll be sure to get it passed up the ladder to our design team. As for using your case as a stand, we usually suggest pulling the PopTop all the way out, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone.
If you continue to have issues with your case, feel free to give us a ring at 1-855-688-7269, and we can try to get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Great Protection, but the PopSocket is Useless
on October 7, 2019
Posted by: aquarajoel
Verified Purchase:Yes
OtterBox Defender cases are awesome. I've had them since back in the early days of iPhones. I was really excited to try and use with a PopSocket this time around. However, the iPhone and Case are so heavy that the PopSocket can't support it either portrait or landscape. I'll be going back to a regular Defender for my next phone...
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 9, 2019
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! When using that case as a stand, we usually suggest pulling the PopTop all the way out, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If that tip doesn't help, drop us a line at 1-855-688-7269, and we'll get you taken care of!
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! When using that case as a stand, we usually suggest pulling the PopTop all the way out, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If that tip doesn't help, drop us a line at 1-855-688-7269, and we'll get you taken care of!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Aaron
Verified Purchase:Yes
This is a great case to protect your phone but the pop out isn’t strong enough to hold your phone as a stand. I open it and set it on its side to watch something the phone falls over. Sucks because that one of the reasons I got it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 16, 2019
Hey, Aaron!
We're sorry to hear that you're disappointed with your Otter + Pop Defender Series case. We value your feedback about using that PopSocket as a stand, and we'll be sure to pass your thoughts along to our engineers.
If you run into any issues with your case in the future, please give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're disappointed with your Otter + Pop Defender Series case. We value your feedback about using that PopSocket as a stand, and we'll be sure to pass your thoughts along to our engineers.
If you run into any issues with your case in the future, please give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: BigD
Verified Purchase:Yes
I’ve had this defender style case on other phones and will never use another smart phone case again. These are as rugged as the name, and will keep your smart phone looking new after years of use. Protect your investment with only the best, Otterbox Defender Series.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dman
Verified Purchase:Yes
I needed a replacement for a case. I like the idea of a PopSocket and case combo. A couple of drawbacks. 1) The case is top heavy when resting on a desk in portrait mode. Making it tip over easy
2) The deeper then usual indent of the socket makes putting the phone in PopSocket mount wonky and wiggly. The phone does not stay in place.
2) The deeper then usual indent of the socket makes putting the phone in PopSocket mount wonky and wiggly. The phone does not stay in place.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , February 27, 2020
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. We'll be sure to get your feedback about the PopSocket Mount passed along to our design team!
If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. We'll be sure to get your feedback about the PopSocket Mount passed along to our design team!
If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com