Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 Pro Max - Black
Average customer rating
3.8
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
24
4 Stars
3
3 Stars
12
2 Stars
5
1 Star
4
65%of customers recommend this product.
(
30 out of
46)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 11 Pro Max - Black
Posted by: Blah blah blah
Verified Purchase:Yes
I’ve always had Otter cases for my past phones and thought they were the best, but this one failed my approval. 11 X Pro case I hate the pop out thingy on back of case for grip. I guess my fingers are too big because they can’t slide under and around it and it doesn’t work when used for a stand, my phone flips over. I hate the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 4, 2020
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! In order to keep that PopTop a little more flush with the back of the case, we had to recess it a little more than if it was just stuck on the back. We'll be sure to pass your feedback along to our design team. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any other issues, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! In order to keep that PopTop a little more flush with the back of the case, we had to recess it a little more than if it was just stuck on the back. We'll be sure to pass your feedback along to our design team. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any other issues, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jess728
Verified Purchase:Yes
I bought this case after previously owning multiple different Otterbox products and I’m very happy with it. It protects all of the phone even around the camera and having the pop socket already attached makes it even better!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jilla
Verified Purchase:Yes
Not only does it keep the I phone 11 completely safe it’s an awesome color, the pop socket that comes attached it awesome, you don’t have to add it an then you phone doesn’t lay flat, it’s already there an goes into the case of the phone .. if you don’t have this buy it ...
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Karen
Verified Purchase:Yes
I recently purchased this case and love it! It is slim and lightweight, the Pop Socket is very comfortable and lies pretty flush when not in use.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Froylan
Verified Purchase:Yes
Pop socket does not work to use as a phone stand. It pops back in. Worthless purchase.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 21, 2020
Hi there, Froylan!
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: mombof2
Verified Purchase:Yes
I always use otter box and thought this was one with a cover over the front of the case as well and it isn’t. I don’t feel it is fully protected. I do not like using protective screens with my phones. I have always had great luck with otter box. Also the pop socket does NOT for my holder in my car. I find myself holding my phone (which is illegal) now all the time.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 7, 2020
Hi there!
We're sorry to hear about any confusion with your Otter + Pop Defender Series purchase! After exhaustive design testing, our engineers determined that the most efficient way to interact with the display of this device was without the addition of a built-in screen protector. That being said, our tests have proven that this case provides the same level of drop protection as Defender Series cases of the past. We'll be sure to get your feedback about the car mount passed up the ladder to our design team. Please don't hesitate to reach out to our Customer Service Team through the link below if you run into any other issues.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your Otter + Pop Defender Series purchase! After exhaustive design testing, our engineers determined that the most efficient way to interact with the display of this device was without the addition of a built-in screen protector. That being said, our tests have proven that this case provides the same level of drop protection as Defender Series cases of the past. We'll be sure to get your feedback about the car mount passed up the ladder to our design team. Please don't hesitate to reach out to our Customer Service Team through the link below if you run into any other issues.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: tonyrwoods
Verified Purchase:Yes
I love the OtterBox defender series for it's total protection capabilities. I've dropped my phone(s) in water, lost one phone in a high traffic street, dropped phones repeatedly, and I've never been disappointed with the level of protection from my defender cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: I am for OtterBox
Verified Purchase:Yes
I have always been an OtterBox user, however, this Otter+pop Defender case is the best. I like that I can hold the phone on the pop or stand it to watch a movie on the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com