Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Whats a Nickname
from WI
Verified Purchase:Yes
I've been using this product for years. Very complete and very accurate. Saves me a ton of time in preparing both my federal and state income taxes
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gatman1104
from Cleveland, OH
Verified Purchase:Yes
Used competitor products for years. It gets the job done and generally has good prompts or explanations along the way.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
My state filing was rejected despite the correct 2024 AGI. When I submitted it again I was charged a second time and was rejected again. Finally I mailed it in. Disappointed that I paid for efiling twice for nothing. In addition, download procedure for 1099s on a brokerage account and a bank account did not work.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Wizard Jay
Verified Purchase:Yes
Once I found an office with someone that could do 1041s, it was great. Alisa did a great job!
Response from HRBlockBy Lexis, Social Media Team, April 15, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
4
on April 15, 2026
Posted by: TPN22
from Florida
Need more electronic downloads from investments firms.
Cons: Hard to import documents
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
on April 15, 2026
Posted by: Anonymous
from Massachusetts
Have used your Tax software for over 20 years and still find it easy to use. It would be helpful if the user could print the summary screens after each major topic such as the Summary screens for "Taxable Income", "Adjustments to Income", "Deductions", "Taxes, Penalties, and Payments", Tax Summary", "Massachusetts Credits", "Massachusetts Taxes, Payments, and Penalties", Massachusetts Income", and "E-File Your Returns screen".
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, April 17, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bob_27
Verified Purchase:Yes
I have been using this program for years and it makes a daunting task much easier
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
The worst! Now needing to pay for amending returns
on April 15, 2026
Posted by: Really_Upset
from California
Verified Purchase:Yes
Horrible beyond belief. I am now required to pay for accountant to correct HR Block errors and file amended returns for 2025.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 15, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock