Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Connecticut
Verified Purchase:Yes
I've been using it for years. It's always current and updates constantly. I run a small business and have never had to pay an account. The program gives me suggestions and ways to improve. The first couple of years I did have my brother (a tax attorney) check my returns and he was surprised at how accurate. Highly recommended for almost anyone. Especially regular filers.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Lorz
from Lackawanna Co PA
Verified Purchase:Yes
I have been using this software for many years. It's reliable, easy to navigate and promptly files.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Snoop17
from Atlanta
Verified Purchase:Yes
I bought this product for my taxes and it was adequate for my needs
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: ems2323
from michigan
Verified Purchase:Yes
Feels like a bait and switch. Purchased federal w state, go through the whole process and at final step of submitting state was told that the state form was free but to e-file I had to pay more! If you say state is included, then include the state and filing the state
Cons: Time consuming
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible
on April 16, 2026
Posted by: sockeye123
from Eugene, Oregon
Impossible to pay State. Made me submit payment late.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Cam2025
from Troy, Michigan
Verified Purchase:Yes
This was a simple tax filing. Everything went well and the federal and state returns were accepted. Another much more complicated return was put on extension.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
frustrating
on April 16, 2026
Posted by: hrblockisfrustrating
frustrating! i used this for 2024 and finally finished yesterday for 2025. it does not retain in sched c cost of good mat and labor numbers if you need to go back and change or add other items. all the vehicle depreciation work does not follow from the previous year. program selectively imports previous year work but not everything. it is like the program was not ready for release. almost overpaid because of software errors thousands of dollars
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jeff42
from Minnesota
Verified Purchase:Yes
The verifications at the end are a bit difficult to follow. I had an issue with the deposit of one of my refunds, saying it wasn't adding up correctly between two accounts. I hadn't added a second account, but somehow, there was a problem. I had to back all the way into the return and see that the refund amount had changed but did not refresh on the left sidebar. When you're trying to get the document filed, this is very annoying.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock