Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: efile taxes
from ga
Verified Purchase:Yes
i have been using the software for last several years and very happy with it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Andre Lanz
Verified Purchase:Yes
I have been using it for years now, my go to tax software.
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 20th year doing taxes
from CO
Verified Purchase:Yes
This is the first year i was able to submit electronically. There has been a flaw in the program that was preventing me from doing so in SEVERAL prior years...as admitted by someone from your team. thank you for fixing the bug.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: JG321
from Central Texas
Verified Purchase:Yes
I've been using this software on my MacBook pro for several years. It may be the only brand that makes the premium version with advance business features for Mac. It is easy to use and I am happy with the results.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Fotheringay Phipps
from NJ
Verified Purchase:Yes
Terrible product. Did not allow for QBI information from PTP K-1 forms, which is a basic item for many people. The software kept telling me that I would be required to wait for a future update when this feature would become available, but it took weeks and weeks of updates until the feature was added at the last minute. Disaster.
That was my experience, and many people don't have this issue. But if a tax software could be so deficient about something as basic as this, then it's hard to have any sort of confidence that it's not equally lacking in many other areas as well.
All that said, I'm not sure I won't buy it again next year. TurboTax is a far superior product, but TurboTax requires Windows 11 OS to run, which my laptops don't currently have.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Austin, TX
Verified Purchase:Yes
My daughter buys it online and we share it within the family. It makes my life easier. Since I have been using it for several years, I expect 'things to be the same' but this year they were not. I would perhaps appreciate a summary of changes from the last year hen I open it. Otherwise, It is a very helpful piece of software.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Palm Beach Gardens, FL
Verified Purchase:Yes
I have been using this product for over a decade and have been very happy with the results and ease of use. I am a CPA and used to work in the tax department of a big 8 accounting firm. This program does the job with ease and efficiency making the job of completing your taxes very manageable.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Barnstablerob
from Massachusetts
Verified Purchase:Yes
I did not like the repeated loop backs to look at catagories that I had previously completed. I found myself wasting a lot of time on this. I have to make a change and there was no place to add my related comments regarding an IRA Rollover I also spend a lot of time on trying to express a rollover vs a distribution.
A few times I had corrected my issues and then the software came back at me with more issues again, may being the same issues that I just attempted to resolve.
I decided to redo my taxes on a second form to get past issue or two that I could not resolve. This was another three plus hours
First time through I checked to file Federal only.. Later when I attempted to File State taxes I could not find this option. Frustrating.
A few times I had corrected my issues and then the software came back at me with more issues again, may being the same issues that I just attempted to resolve.
I decided to redo my taxes on a second form to get past issue or two that I could not resolve. This was another three plus hours
First time through I checked to file Federal only.. Later when I attempted to File State taxes I could not find this option. Frustrating.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Maria, Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock