Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
4
Good Software
on March 5, 2023
Posted by: SueMB
from Lakeland, Fl
I have been using H&R Block since 1983. It has helped me to navigate thru some tricky accounting since I work from home and many expenses need to be divided between home and work. The only thing they are a bit slow on is getting the backup disc to me.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Needs work
on March 5, 2023
Posted by: pamh28
from SC
Being able to import your 1099 is awesome. Being required to check each individual buy/sell transaction on a huge 1099-B pretty much defeats the purpose of importing, but I get it. However, the software requires you to inspect each transaction by clicking "edit" on a button that is on the opposite side of the form from the little exclamation point that tells you what you need to check (which on a long list, can make tracking difficult and wasted "inspections" likely; furthermore, the edit button is right next to the delete button (so a tiny shift while you're looking for the exclamation point can lead to very undesirable results. This is just a BAD design - did NO ONE from human engineering look at this before you went live? The edit button should be right next to the exclamation point, on the opposite side of the form from the delete button. But even worse is that after you have gone through the "edit" process and click next, the software brings you back to the TOP of the list of things to check (not to where you left off). Being required to manually navigate back down to where you left off each time is frustrating and time-consuming, especially for 1099Bs with 400-500 transactions.
Aside from this really awful design, the "instructions" the software provides when it does not support something is confusing and often conflicts with IRS instructions.
Aside from this really awful design, the "instructions" the software provides when it does not support something is confusing and often conflicts with IRS instructions.
All that said, for straightforward, easy returns, the software is fine. Thing is, I don't think people by "premium" if they have a straightforward, easy return.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
3
2022 PREMIUM (MAC) STATE SOFTWARE ISSUES
on March 4, 2023
Posted by: lundone
from NE
FOUND A COUPLE OF STATE SOFTWARE BUGS (COLORADO, NEBRASKA). (1) MY NEBRASKA RETURN REQUIRED A PDF ATTACHMENT. AFTER HITTING THE SEND KEY TO TRANSMIT DID NOT GET A PROMPT FOR AN ATTACHMENT. ATTACHMENT FUNCTIONALITY IS POOR OR NON-EXISTENT. (2) STATE SOFTWARE IS NOT PRINTING (OR CREATING) THE STATE PAYMENT VOUCHERS WHEN TAXES ARE OWED. WILL BE LOOKING AT TURBO TAX SOFTWARE FOR NEXT YEAR.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Very happy
on March 3, 2023
Posted by: Mods
from Tulsa Ok
I've used Turbo Tax for 20+ years, but when I tried to use the 2022 tax year software, I had big problems, mostly due to inporting from my investment company. I finall gave up on Turbo Tax and downloaded H&R Block software. Had no problems. User friendly. I've already filed. I am so glad I changed. I'll be back next year for sure.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Comprehensive tax forms
on March 3, 2023
Posted by: tcigar
from Newburgh, NY
I've been using this tax program for 5 years, very easy and tells me if I have any issues with my return. I recommend this to all.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Too many errors this year.
on March 2, 2023
Posted by: NotsoHappywithHRBlock
from Sacramento CA
Return was rejected because of a problem with H&R's e-file process. Even after downloading latest update, the IRS once again rejected my return. Very unhappy with the product this year. Don't recommend.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Excellent guidance
on February 28, 2023
Posted by: Dunwerkin74
from Ankeny, IA
This software does an excellent job of organizing what needs to be done with great help concerning any problems (or confusion) that comes up. I have used this app for the past four years and love it!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Still Good for Old Timer
on February 27, 2023
Posted by: Grand Pa Don
from Missouri
At 86 years of age with help of my wife I can still get through the process. I need to occasionally go back and look-up and review certain tax terminology and such. Good program. Been doing it now for about 30 years, look forward to the next 30.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock