Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: TrueSJW
from Baltimore, MD
Verified Purchase:Yes
As usual, I found the software to be solid and fairly easy to use and navigate. My son, however, said he found the treatment of the new "no tax on tips" policy to be less user-friendly.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jerry324
from Jacksonville FL
Verified Purchase:Yes
I've been using the deluxe version for years to handle my brokerage trades and transactions with no issues but with a new crypto account needed software to handle those also. Was advised by several AI searches that I would need to get the Premium version and it would import my 1040-DA from brokerage, but found it wasn't able to do. It is only able import data from CoinTracker accounts...false advertising and disappointing.
I would recommend this to a friend!
Value
2
Response from HRBlockBy Maria, Social Media Team, April 17, 2026
Jerry, thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Solid Tax SW but problem with import feature
on April 16, 2026
Posted by: PJE1
from Virginia
I have used Block SW for many years and have found it to be easy to use and thorough. We have a property rental so the features in the Premium version make it easy to address all the forms required. I am generally very satisfied. This year I did experience a problem in that the feature to import my financial documents from Fidelity would not work properly no matter what I tried to do. I sent a message to Block to ask for assistance but never received a response and so ended up entering a large amount of data manually. That was pretty frustrating and I still hope that I might hear something back from Block regarding this problem. We will see.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Louisville, KY
Verified Purchase:Yes
Performed well. One glitche for someone who wants to claim foreign income taxes paid….still not workable for me.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bob1926
from Knoxville Tennessee
Verified Purchase:Yes
All of last three years disappeared. Also did taxes and they disappeared had to redo all from beginning including name soc# etc
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from GA
Verified Purchase:Yes
This is my fifth year of using H&R block and it continues to completely satisfy my needs. It is easy to use and can be done quickly.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DDL2025
from arizonia
Verified Purchase:Yes
i had several problems with software. multiple lines left blank on tax form and could not overide the program.we had to file for tax extension due to many issues. will go back to turbo tax.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Gannoc
Verified Purchase:Yes
I have been using this software for 20+ years, since it was called Taxcut. I have never had this many problems with tax software. I have simple taxes this year. W2s, interest income, charitable donations, mortgage interest and property tax deductions. That's it. It failed copying over information from the interview to the forms, for example, it threw an error for a form, where I could the form missing my address. I had to delete the form and restart it to have it work. It could not complete my deduction form no matter what I tried. I eventually forced a "1" where it should have been 0 or N/A. Hopefully that's fine.
Claiming "they'll support you if you get audited!" is just silly. I'm not getting audited, I have nothing to "audit", I'm just going to get a penalty and interest, then I get to spend a year going back and forth with them trying to explain that it wasn't my mistake, and to take this corrected form.
Once again, been buying this for 20 years, and this is the last year unless I see something like "We have made terrible mistakes, and we are sorry and will fix them.". If they don't, that implies that this is just the way it is now, and then I'm out.
20 years. Really bad timing to have a bad year when I'm pretty sure I could simply drop the forms into Claude and prompt "do my taxes". The reason nobody does that is they don't trust it. They trusted H&R Block but now I don't.
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock