Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
4
More explanation needed on Last Years AGI field
on April 11, 2024
Posted by: Louie1
from Alpharetta, GA
When filing electronically, the product asks for last years AGI. It needs an explanation that the AGI should come from the original return filed and not the amended return.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 11, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
A Bit Disappointed
on April 9, 2024
Posted by: Cliff H
from Houston, TX
I found a discrepancy in the software (even though it claims to be completely accurate). The technical advisors I interacted with were unable to solve the problem. It was written up, and I was advised that I would get an answer to my question. I waited and waited, but no one has ever contacted. In order to file my taxes, I had to override the issue.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great Tax software
on April 5, 2024
Posted by: Donelelect
from Madison, WI
I have used H&R Block software for over 10 years now. Great software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 7, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
It said I could efile up to 5 free returns
on April 4, 2024
Posted by: Marcelo2023
from Maryland
I bought this program and said I had 5 free efile returns but only gotn1 and had to pay for the 32nd
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 5, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Satisfied customer
on April 3, 2024
Posted by: C300man
from Eagle River, WI
I've used H&R Block Software for many years and overall have been very satisfied. This year did not go quite as smooth with resolving 1 issue and another warning. Also, I had trouble with e-filing with a requirement to update software after I went through the entire e-filing process. I had good on-line help from Tyjanae and thankfully did not have to reinput data.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 5, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
terrible software for such simple returns
on April 2, 2024
Posted by: jmscott
from atlanta
whats the purpose of importing W2's if the software doesnt capture all of the fields from the w2's to the worksheets, if fields are not captured on the worksheets, you cant e-file. Next year i will just spend the extra money and get turbo tax, also the explanation for dependents who were born in the tax year are not clear
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 3, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
good
on April 2, 2024
Posted by: Molly G
from SC
I have used the product for several years. The product does not import previous year's tax information.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 3, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Good Tax software
on March 31, 2024
Posted by: Dc219
from IDAHO
This is the second year I have used H&R Block Tax Software.
It is easy to use. Very user Friendly. Alot more affordable than the Tax Software I have use for 20 years prior.
It is easy to use. Very user Friendly. Alot more affordable than the Tax Software I have use for 20 years prior.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 2, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock