Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: justin2024
from Oakland Park, FL
Verified Purchase:Yes
Hi,
I've been using HR Block Premium for a LONG time (decades). I am a Mac user and it's the highest level version you offer for the Mac. I noticed some features are not very user friendly and especially buggy.
I've been using HR Block Premium for a LONG time (decades). I am a Mac user and it's the highest level version you offer for the Mac. I noticed some features are not very user friendly and especially buggy.
My investments are with Fidelity and each year, the import feature wants me to review the import. That's fine BUT it doesn't ever seem to note that I've actually reviewed. It always warns me - even though I've reviewed.
Secondly, I have a few K1 issuing investments. Often I simply see HR tell me that the code isn't supported and/or I need to review the instructions or confirm with a CPA. This makes me feel like there's little to no benefit to using HR Block.
Lastly, I have rental property that I switched to living in - and there's no real way to clearly handle this use case. I want to claim it as a primary residence YET not lose track of the historical basis (ie depreciation taken).
I previously was a huge fan but this year I quickly reviewed TurboTax online and it seems to be more user friendly and support more use cases than HR Block.
I previously was a huge fan but this year I quickly reviewed TurboTax online and it seems to be more user friendly and support more use cases than HR Block.
Pros: Fast
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Alan D H
from Lawrenceville
Verified Purchase:Yes
I was disappointed the info from K-1 for 13j does not carry over to Scheduled e part II line 28 column.(I) it would not allow me to file an amended 1040x for 2022.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: AJ2024
from Crestview Florida
Verified Purchase:Yes
A problem was encountered with the 1099R portion of the program. The problem encountered was when box 7 had a "2" entered. My reason for exemption was not listed. There was no option to select other. My reason for exemption was 457B plan. The program wont allow me to not select an exemption.. I was forced to select an incorrect option.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: qskmain
from Santa Clara, CA
Verified Purchase:Yes
Using H&R Block Software for 23+ years (It used to be Tax-Cut)
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: mjlayton
from Bokeelia, FL
Verified Purchase:Yes
I have used this software since 1997. Has gotten better each year since
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Help! Trying to efile different return and cant
on April 15, 2024
Posted by: Bob ross jr
Verified Purchase:Yes
Bad Gateway is the error message
Please help resolve asap today.
Appears I’m not the only one with this issue.
Please help resolve asap today.
Appears I’m not the only one with this issue.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LRSUE
from Little Rock AR
Verified Purchase:Yes
Error message is Bad Gateway to file return but the gateway sure was good enough to charge my credit card
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Gwingham
from Milford OH
Verified Purchase:Yes
It was fairly straight forward. Luckily I had a friend help guide me through. Be aware there are tax laws that effect your return that you will need to consult or be aware of that does not come with this software.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock