Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: brian1024
from Nevada
Verified Purchase:Yes
I use H&R Block every year. I trust the accuracy of the software and love the features that allow me to import data from other sources.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Brian, we’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from USA
Verified Purchase:Yes
I have been using H&R Block tax software for Federal & State for well over 10 years and plan to again for the next tax year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Luna the tuna
Verified Purchase:Yes
I was happy it could import my TurboTax 2024 files. I didn’t want to do an online version and my computer is stuck at Windows 10
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Mateo, CA
Verified Purchase:Yes
Overall good - I have been using HR Block for years as well as Kiplinger before that.
This year I had over 1000 stock transactions and the review process made me click on each transaction - I could not find a way to review as a group or an option to approve the download from Schwab in bulk.
Also, when doing the California state return - no where did I see the option to pay my taxes via FTB Web Pay which is recommended - instead I had to send a check in the paper filing.
This year I had over 1000 stock transactions and the review process made me click on each transaction - I could not find a way to review as a group or an option to approve the download from Schwab in bulk.
Also, when doing the California state return - no where did I see the option to pay my taxes via FTB Web Pay which is recommended - instead I had to send a check in the paper filing.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GaetanoG
from Bonita Beach FL
Verified Purchase:Yes
Everything was good except I could NOT download my financial information from my Merrill Lynch account. This caused me a lot of extra work. I am thinking of using TurboTax next year
Pros: Easy to import documents
Cons: Hard to import documents
Value
3
Response from HRBlockBy Maria, Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Mexico
Verified Purchase:Yes
I bought this in February 2026 and had three updates in the course of filling out the Federal portion. There were a couple glitches after the updates that I had to reenter the information. The final result was acceptable. I ultimately filed online Monday April 13 and had my refund by Friday April 17.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Longtime HR User
from Minnesota
Verified Purchase:Yes
The 2025 version, to me at least, was a huge step backwards from previous years. The interview part was confusing, and I'm not confident that the taxes were done properly, especially the state taxes. For example, the refund summary shown in the upper-left appeared to be different from the actual refund where I wanted to apply a portion of the refund to my 2026 taxes.
Also, in the state return continues to be a huge weak point in the overall package. For example, like previous years, I was forced into accessing an actual tax form because the interview section didn't cover certain situations. One would have thought that after many years that the state portion would be updated. In addition i was asked to fill out a state tax form only to find out that it wasn't needed; however, even though I used the back button to bypass the section and form the software insisted to keep it as part of the return.
Fortunately 2025 was the last year I needed the "Premium" features, so for 2026 I will be able to either stay with H&R Block or switch to a different software package
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Nick2d4d
from Louisville Colorado
Verified Purchase:Yes
Why should I waste my time with the survey? I have filled out two surveys already, and got no reply or satisfaction for my complaints. You clearly don't care once you have my money. Unlikely you will have it again next year.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock