Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: TomDE2VA
from Delaware and Virginia
Verified Purchase:Yes
I've used Deluxe for many years but, because of a second rental house, I thought I'd try Premium. I can't tell the difference. Plus, it was extremely awkward handling the conversion of a secondary residence back to a rental. Last but maybe least, the program doesn't seem to handle Delaware state taxes very well. I'm consistently getting corrections from Delaware--although I'll admit I'm not sure who is right.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: KulB
from MD
Verified Purchase:Yes
I have been using the product for several years now and find it easy to use.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Challenging to follow, and MANY failed E files
on April 15, 2024
Posted by: Bearnajeep
from Tampa, FL
I have an admittedly complicated return, but there are several areas of the program that seem to contradict each other, asking for information and values differently in different sections. E-Filing was a nightmare, I spent nearly 2 hours getting error messages with my anti-virus turned off!
Pros: Fast
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Software Glitch on Tax Day!
on April 15, 2024
Posted by: JW497
I kept getting a submission error on Tax Day, April 15 saying my return did not go thru and to try again later (along with my ACH payment amount due) shortly afterward, I then received an email from HR Block saying that my submission was received and approved by the IRS...my software is still showing that my return has not been filed. There is no way of confirming that the ACH went thru or was received. I've used HR Block software for years.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Simple Directions and Fast!
on April 15, 2024
Posted by: Last Minute Mom
from Texas
I've used H&R Block for about 10 years. Last year I thought I needed more help so I took my returns to an individual, the only difference was the cost. I still had to do the prep work and sit beside them while they asked me the same questions that the H&R Software ask. However, I had to pay five times the amount. I learned my lesson and returned to the H&R Block Premium for 2023.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Geo S
from New Berlin, IL
Verified Purchase:Yes
I have used H&R Block Software for years. This year I had to upgrade to Premium. This program was easy to use and makes doing your taxes without the hassle of writing or filling out all the paperwork.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
nightmare
on April 15, 2024
Posted by: hooray11
from ma
unable to e-file for 4 hrs. not sure if i made it on time.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Server outage at final filing date
on April 15, 2024
Posted by: JJ83
from CA
Zero star. Server outage at the most critical moment for the deadline of filing tax returns.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock