Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
disaster on the communication & fileing 14th& 15th
on April 15, 2024
Posted by: lmrjr
from severna park
Verified Purchase:Yes
I have used softtware for years, lost many hours trying to efile last night & today with no apparent effort from company to explain what the problem was. after 12 hrs found a website that diagrammed nationwide server problems with no company explanation.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
no good !!!!!!
on April 15, 2024
Posted by: Anonymous
from Thousand Oaks, CA
for a California return, doesn't do health care penalty, for people with ITIN doesn't do EIC even California web does. very disappointed.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Posted by: Every year
from NJ
Verified Purchase:Yes
I have used this for more years than I can recall...finding it much mote difficult to cover all the basis this year.
For example...not clear why on my 3rd ho around...without changing any values on it..my home energy credit changed unexplainably...and couldn't find anything it.
For example...not clear why on my 3rd ho around...without changing any values on it..my home energy credit changed unexplainably...and couldn't find anything it.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Failed To Transmit
on April 15, 2024
Posted by: TheOscar
from Austin, Texas
What a big disappointment. First time since 1984 that I had to file an extension because HR Block failed to transmit my return. I tried on April 14 and then again on April 15. Kept on getting gateway error messages. I was not alone in this fiasco.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: TaxPerson123
from Minneapolis MN
Verified Purchase:Yes
I have used the H&R software for years and every year I tell myself to find something else but stay with this because it comes closest to covering all of our tax scenarios. However, this year I found calculations in the software that were wrong. I had to override and file the forms through a different medium. So, it’s not a good value for me.
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: JZ1975
from Okemos, MI
Verified Purchase:Yes
This is an easier interface I've seen. The questions are relevant and good for professionals and nonprofessionals
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Angel GA
from Chula Vista, CA
Verified Purchase:Yes
I’ve been using this tax software ever since I started filing my income tax returns online. Probably about 10 years now. It never failed to amaze me how easy and detailed to follow the instructions. It provides good explanation when you’re in doubt.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 16, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mikki7
from West Salem, WI
Verified Purchase:Yes
There was not questions about clergy and no clergy housing allowance guidance or help.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock